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ITIL Cloud Change Management Software Setup Rejection Reasons
Define Reasons a RFC Was Rejected
The Change Manager may reject RFCs for various reasons. By having a rejection reason field, we are able to report on the various reasons and thus improve the change management process. One of the required status levels is "REJECTED." When assigning this status to the RFC, the Change Manager must also enter the "Rejected Reason." Enter your own reasons. Examples are Schedule Conflicts, Insufficient Cause, Budget Constraints, Duplicate Request and Business Reasons. The Change Manager also describes in detail the reason for the rejection in the RFC history field. Giva recommends that you clearly define and document your rejection reasons for consistency between each RFC.
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