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ITIL Cloud Change Management Software Setup Change Categories
Define the Types of a RFC
The Change Category is a way for you to track and report on the types of changes that you are making. Enter your own change categories. Examples are Hardware Fix, Bug Fix, Procedural, Software Upgrade, Hardware Upgrade, Network Upgrade and Telecom Upgrade. Giva recommends that you clearly define and document your change categories for consistency between each RFC.
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