Take a tour of the 7 easy eCustomerService quickstart steps.
Cloud Customer Service Software Quickstart Customer Companies
Define the Companies That Are Your Customer
"Customer Companies" are all of the companies that may request service from your Customer Support Department. Each "Customer Company" can easily be configured exactly alike or with specific unique configurations. For example, each may be configured with company and individual contact information, the products/services that the customer is using, support entitlements, serial numbers, VIP status, warranty period, etc. All of these custom fields are easy to quickly set up, with point and click steps. No coding or scripting is required.
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