Take a tour of the 7 easy eCustomerService quickstart steps.
Cloud Customer Service Software Quickstart Quick Tickets
Optionally Set Up Pre-Defined Tickets
Quick Tickets allow you to quickly create a pre-defined ticket template for requests that occur frequently, such as "How-To Questions." By creating a Quick Ticket, agents will be able to rapidly create new tickets without having to complete all fields in the ticket. You can also manage e-mail-to-ticket and web-to-ticket conversion with Quick Tickets.
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