Creating, Approving, Implementing, and Closing RFCs
Take a tour of the standalone eChangeManager workflow and notifications.
Reporting on RFCs
Customizing RFC Layout
Hosted ITIL & SOX Compliant IT Change Management Software Backed Out Changes Report
Easy-to-use Backed Out Changes Report-Giva eChangeManager
Changes are backed out when the change did not go as planned. This report allows you to query by Service Group(s), Priority(s), Scope(s), Change Category(s) and date range. The Change Manager uses this report to gather information for constant change process revisions for improving customer satisfaction. The goal should be no backed out changes. Reviewing data from this report should help you achieve that goal.
Request a Live Demo
Assess Your Needs
Try Giva's 30 Day Trial
All Tours
- RFCs-Intuitive Home Page Dashboards
- RFCs-Quick Navigation
- RFC Customization Fields
- RFC Approval & Notifications
- RFC Routine Approval & Notifications
- Urgent, Simple, Routine Quick Approval
- Urgent Change
- RFC Ready for Approval
- Incomplete RFC
- RFC Need Planning
- RFC Rejected
- Automated Notification Workflow
- RFC Status Workflow
- RFC Change Manager Approval
- RFC Team Approval
- RFC Change Summary
- RFC Change Detail
- Asset List
- RFC Attach Assets
- RFC Plans & History
- RFC Change Wrap-up & Induced Problems
- Forward Schedule Help Desk Integration
- RFC Integration with Help Desk
- RFC/Help Desk Service Request Integration
- Dashboard & Reporting
- Backed Out Changes Report
- Change Category Report
- Change Closed Code Report
- Change Rejection Reason Report
- Change Requester's Department Report
- Change Status Report
- Forward Schedule of Change Volume Report
- Forward Schedule of Changes Report
- Induced Problems Report
- My Requested Changes Report
- Schedule Changes by Group Report
- Schedule Changes by Scope Report
- Successful Changes Report
- Easy RFC Form Customization
