Creating, Approving, Implementing, and Closing RFCs
Take a tour of the standalone eChangeManager workflow and notifications.
Reporting on RFCs
Customizing RFC Layout
Hosted ITIL & SOX Compliant IT Change Management Software Backed Out Changes Report
Easy-to-use Backed Out Changes Report-Giva eChangeManager
Changes are backed out when the change did not go as planned. This report allows you to query by Service Group(s), Priority(s), Scope(s), Change Category(s) and date range. The Change Manager uses this report to gather information for constant change process revisions for improving customer satisfaction. The goal should be no backed out changes. Reviewing data from this report should help you achieve that goal.
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