Creating, Editing and Searching Service Requests
Take a tour of eHelpDesk as a help desk analyst.
Reporting on Service Requests
Outstanding Giva Support
ITIL Help Desk Analyst Home Page Dashboard
Actionable Help Desk Metrics
The job of a Help Desk Analyst requires the balancing of priorities between company employees and other IT support technicians. As a result, Help Desk Analysts need a tool that is easy to use and designed with the Help Desk in mind.
Giva eHelpDesk was designed by a team of product managers using extensive customer feedback and also "best practices" as defined by the Help Desk Institute.
Home Page Ease of Creating New Service Requests
The Giva eHelpDesk Home Page Dashboard is where all the action begins. With various flexible charts, graphs and ticket system grids, you can quickly understand the help desk ticket load, which tickets you are responsible for, what team members are logged in and their ticket counts, etc.
Entering a new service request is the most common activity so we have made it is easy and very fast. Enter the last name or first name or portion, telephone extension or Customer ID and press "Enter." You to create new service requests from any page by using a hot key (Ctrl-Alt-T).
Giva eHelpDesk hot keys make it easier to navigate around the application.
Return to Home Page from any page in Giva eHelpDesk
When creating a ticket, pressing "Enter" will complete the ticket and take you back to the Home Page
Create New Ticket
Runs "My Created Tickets - Open & Closed Report"
Runs "My Open Tickets Report"
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