Creating, Editing and Searching Service Requests
Take a tour of eHelpDesk as a help desk analyst.
Reporting on Service Requests
Outstanding Giva Support
ITIL Help Desk Analyst Closing Major Outage Tickets
Link Related Tickets to One Another for Simultaneous Updating
Major Outage – Closing Service Request & Report
The Tsunami alert helps track the status of the situation. When the Tsunami event is over and you want to close the request, you have the option to close all requests at once or close them individually.
At anytime during the emergency and when it is over, a report is available that will show the impact of the emergency.
Request a Live Demo
Assess Your Needs
Try Giva's 30 Day Trial