Creating, Editing and Searching Service Requests
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Reporting on Service Requests
Outstanding Giva Support
ITIL Help Desk Analyst Reports
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Pre-Built, Dynamic, Customizable Reports
We know that the Help Desk and IT Departments need effective reporting capability. In order to meet this need, we have designed many customizable reports. Each report features our Easy Three-Click Reporting™ engine that allows for completely customizable queries. The reports are easy and intuitive to learn how to use. No training is required. These reports are optimized for viewing on-line via the Web, but can also be copied and pasted into Microsoft® Office products or downloaded into Microsoft® Excel where enhancements can be added. You can also generate a PDF copy of the report, or email the report.
After using Giva eHelpDesk for a period of time, you may have favorite reports. You can save individual report configurations, share them, or mark a report as your "Favorite." Our customers tell us that we have the easiest and most intuitive reports in the entire Help Desk industry.
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