Creating, Editing and Searching Service Requests
Take a tour of eHelpDesk as a help desk analyst.
Reporting on Service Requests
Outstanding Giva Support
ITIL Help Desk Analyst Reports - Ticket Volume by Assignee
Measure Assignees' Progess of All Opened and Closed Tickets
Ticket Volume by Assignee Report
This report provides a listing of the number and percentage of service requests opened and closed by each Assignee(s), Location(s), and Region(s). This is an excellent report for monitoring general workload and new hires. Each Assignee name and the number of tickets are hyperlinks that present more data. Clicking on the Assignee link will retrieve all the tickets. Clicking on the number in the "# of Open Tickets" column will retrieve just the open tickets.
Request a Live Demo
Assess Your Needs
Try Giva's 30 Day Trial