Creating, Editing and Searching Service Requests
Take a tour of eHelpDesk as a help desk analyst.
Reporting on Service Requests
Outstanding Giva Support
ITIL Help Desk Analyst Reports - Ticket Distribution - Assigned & Unassigned
See How Tickets Are Distributed to Help Desk Personnel
Ticket Distribution - Assigned & Unassigned Report
This report provides a workload overview for your department. If you have the responsibility of assigning new service requests, then you will want to use this report so that you assign the new requests to those with the lightest workload.
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