Help Desk Application Setup
Take a tour of quick and easy help desk setup process.
Service Request Fields
Hosted Help Desk Software Setup Natures of Request
Define Service Request Classifications
Purpose: A Nature of Request (NOR) is the classification given to a service request. Classification helps you to assign service requests to service groups or individuals. It also allows you to report by classification.
Define Nature of Request. This is a pre-defined general service request classification that defines the type of service request and is associated with a service group. Each service group should be able to provide you with a generic list of their typical service requests. NORs are linked to a service group and to assistance questions. The NOR is used to categorize and group service requests by service groups and is very valuable in understanding where support time is spent.
Request a Live Demo
Assess Your Needs
Try Giva's 30 Day Trial