Cloud Knowledge Base Software Summary
Take a tour of eKnowledgeManager standalone.
Knowledge Base Workflow
Knowledge Base Reports
Knowledge Base Administration & Setup
Knowledge Management Propose New Knowledge
Submit Information to be Possible Knowledge Articles
Propose New Knowledge Process
As you can see, you can propose new knowledge quickly with only a few required fields. "Categories" is a selection list to ensure consistency.
This only pertains to Proposed or In-Progress knowledge. You can designate new knowledge as "Hot" when you want to quickly share the knowledge. Knowledge can be marked "Hot" after it is proposed, but before approval has occurred. For example, perhaps your service desk suddenly noticed a number of customers calling about a certain function of a newly released product. When the team develops a workaround, they can propose the knowledge and mark it as "Hot." The workaround is then available to all customers, even before approval.
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