Onsite & Offsite Encrypted Backups for Giva's Cloud Help Desk Software
Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
Onsite Backups
- Data Backup Plan (R) - §164.308(a)(7)(ii)(A) Giva's HIPAA-compliant backup procedures create and maintain retrievable exact copies of all data that contain protected health information (PHI) from electronic health and medical records.
- Giva performs daily incremental backups and weekly full backups. Weekly full backups are retained for 2 weeks and daily incremental backups are retained for 1 week to ensure that critical data remain safe, encrypted and always available.
- Primary Backups are stored locally for fast restores.
Offsite Backups - Data Center - Different Location
- Offsite backups are a key requirement of HIPAA's Disaster Recovery Plan (R) - §164.308(a)(7)(ii)(B) to ensure procedures are in place to prevent data loss.
- To mitigate the risk of a catastrophic data loss in our redundant data center facilities, Giva further replicates backups to another data center in a different location.
- Backups are replicated to our offsite data center facility in a different location every 24 hours.
Learn More About Giva HIPAA Compliance
Data Encryption
Onsite & Offsite Encrypted Backups
Physical, Logical & Network Access Controls
Vulnerability Management & Logging
Defined & Tested Security Policies & Procedures
SSAE 18 SOC II Type 2 Certification
Client Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
