Defined & Tested Security Policies & Procedures for Giva's Cloud Help Desk Software
Giva's HIPAA-compliant data centers have a comprehensive set of documented policies that have evolved in accordance with security standards and best practices. These security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
Giva Policy Documents Available for Review
- Annual SOC 2 Type 2 Auditors Report
- Backup Policy
- Disk Sanitization and Destruction Procedures
- Monitoring Incident Response Procedures
- Packet Inspection Exceptions Policy
- Patching and Maintenance Policy
- Infrastructure Change Management Policy
- Security Incident Response
- Service Level Agreement
- Security & Datacenter Audit Fact Sheet
- Business Continuity Plan
- Escalation Procedures
- Company Security Policy
- Problem Management Procedure
- Human Resources Procedure for new employee addition
- Provisioning Quality Assurance Policy and Procedures
- Customer Authentication Procedures
- Procedure for Reviewing Vulnerability Reports
Learn More About Giva HIPAA Compliance
Data Encryption
Onsite & Offsite Encrypted Backups
Physical, Logical & Network Access Controls
Vulnerability Management & Logging
Defined & Tested Security Policies & Procedures
SSAE 18 SOC II Type 2 Certification
Client Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 50% increase in productivity by using Giva's integrated custom forms