HIPAA Document

Defined & Tested Security Policies & Procedures for Giva's Cloud Help Desk Software

Giva's HIPAA-compliant data centers have a comprehensive set of documented policies that have evolved in accordance with security standards and best practices. These security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.


Giva Policy Documents Available for Review

  • Annual SOC 2 Type 2 Auditors Report
  • Backup Policy
  • Disk Sanitization and Destruction Procedures
  • Monitoring Incident Response Procedures
  • Packet Inspection Exceptions Policy
  • Patching and Maintenance Policy
  • Infrastructure Change Management Policy
  • Security Incident Response
  • Service Level Agreement
  • Security & Datacenter Audit Fact Sheet
  • Business Continuity Plan
  • Escalation Procedures
  • Company Security Policy
  • Problem Management Procedure
  • Human Resources Procedure for new employee addition
  • Provisioning Quality Assurance Policy and Procedures
  • Customer Authentication Procedures
  • Procedure for Reviewing Vulnerability Reports