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How to Leverage Metrics & KPIs to Reduce Service Desk Call Volume and Costs and Increase Customer Satisfaction

Customer Service VPs & Directors - Senior Customer Service Leaders Webinar Series

Giva Software as a Service (SaaS)

As a VP/Customer Service Director, do you know how to use metrics and key performance indicators (KPIs) to turn your organization around?

Are you struggling with what you should measure and how to do it?

At this Webinar, you will learn to:

  • Utilize metrics to hold people more accountable; who to reward, who to coach and who to warn

  • Reduce the amount of time you spend building and running reports

  • Build incentives into your organization to change behavior

  • Proactively identify trends and patterns to take corrective action when necessar

Attend this Webinar and receive a complimentary series of White Papers on how to better utilize Reports, Metrics and KPIs to reduce service desk call volume and costs and increase customer satisfaction.


Register now by clicking on a session time: