• Giva Global Sites
    • Europe
    • Asia Pacific
    • Middle East
Giva on Twitter Giva Schedule a Call Schedule Call
Giva
  • The Giva Difference
    • Overview
    • IT Help Desk Reports
    • Customer Service Reports
    • Dashboard
    • Intuitive Design
    • Highly Customizable
  • Products
    • Customer Service
    • IT Help Desk
    • Asset Management
    • Knowledge Management
    • IT Change Management
    • Service Desk
    • Mobile
    • HIPAA Compliant
    • Dashboard
  • Customers
    • Case Studies
    • Compare Giva
    • Testimonials
  • Whitepapers
    • Avoid Buying Mistakes
    • Ask Vendors These Questions
    • IT Help Desk Best Practices
    • Customer Service Best Practices
    • Healthcare Whitepapers
    • Law Firm Whitepapers
  • Demo
Pricing
Start Free Trial
Avoid Mistakes When Buying Any Software Or Cloud Services
Questions To Ask Software Or Cloud Vendors
IT Help Desk Best Practices
Customer Service Best Practices
Healthcare Whitepapers
Law Firm Whitepapers
Compare Giva
Help Desk Glossary of Terms
Free Needs Assessment Excel Tool

From the Series: Avoid Mistakes When Buying Any Software or Cloud Services

Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software

Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software
 
Read Full Whitepaper
Download Whitepaper
 
View Product Info

Initially, your most important responsibility is to determine the pain level throughout your organization that is caused by not having an appropriate application (for example, an IT help desk or customer service call tracking application). Perhaps your company does not have an application, or the application you are using is not providing all the benefits that you desire.

It is critical to understand the pain points from the perspective of senior leaders such the CIO/ IT Director or VP/Director of Customer Service. In over a decade of experience engaging with customers, Giva has found that there must be strong, deep and very significant pain that senior level leaders feel in order to motivate them to sign a check for a new IT help desk or customer service application purchase. This is also true with respect to ANY new software or cloud application, not just for IT or Customer Service. There is a "new normal" in business that dictates careful analysis and justification when spending money for any software or cloud purchases.

 
 

Additional Whitepapers

Avoid 8 Major Mistakes When Buying Any Software or Cloud Service

  • Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software
  • Money & Budgets - Are Funds Approved for IT Help Desk & Customer Service Software?
  • Learn Latest Best Practices - IT Help Desk & Customer Service Software
  • Current Problems & Issues - IT Help Desk & Customer Service Software
  • Needs & Feature Requirements - IT Help Desk & Customer Service Software
  • Ask Vendors Key Questions - IT Help Desk & Customer Service Software
  • Total Cost of Ownership - IT Help Desk & Customer Service Software
  • Negotiating License Terms - IT Help Desk & Customer Service Software
 

More Prepare for Buying Whitepapers

  • Help Desk Best Practices - What Features and Functions You Should Look For in Help Desk Software
  • Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
 

Download Whitepaper

Thank you for selecting:

Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software

 

Please fill out the following information to receive your whitepaper:

 

Personal Information

NOTE: Please use your company email address. We do not accept non-corporate email addresses.

 

Professional Information

 

I am interested in the following areas. Check all that apply:

 

Per the Giva Privacy Policy, we will not share your information.

 

Request Submitted

Your information has been successfully submitted!

Here is a direct download link to the whitepaper you requested.

This will also be emailed to you:

Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software

Please add the domain givainc.com as a trusted sender in your email program so you will receive the information just requested.

Share this whitepaper!

Our customers like to speak about their experiences with Giva. Please listen to them speak about their business results. Click on
https://www.givainc.com/case-study/.

Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.

Submission Error

An error has occurred.

Our apologies, but an error has occurred. Please try again later.

Giva, Inc. is an industry expert and provider of Customer Service, Help Desk, Knowledge Management and Change Management software. When you need an expert, call us at +1.408.260.9000 between 6:00 AM and 5:00 PM Pacific Time Monday through Friday.

The Giva Difference
  • Overview
  • IT Help Desk Reports
  • Customer Service Reports
  • Dashboard
  • Intuitive Design
  • Highly Customizable
Products
  • Customer Service
  • IT Help Desk
  • Asset Management
  • Knowledge Management
  • IT Change Management
  • Service Desk
  • Mobile
  • HIPAA Compliant
  • Dashboard
Customers
  • Case Studies
  • Compare Giva
  • Testimonials
Whitepapers
  • Avoid Buying Mistakes
  • Ask Vendors These Questions
  • IT Help Desk Best Practices
  • Customer Service Best Practices
  • Healthcare Whitepapers
  • Law Firm Whitepapers
Company
  • Contact
  • About Giva
  • Blog
  • Giva Labs
  • News
  • Partners
International
  • Europe
  • Asia Pacific
  • Middle East
Giva Logo
Privacy Policy | Terms of Use | © 2019 Giva, Inc. All Rights Reserved. +1-408-260-9000
Giva on Twitter