Save Money with Customer Service and Help Desk Software-as-a-Service (SaaS) - Outsourcing IT Infrastructure
Decrease capital, deployment, labor, operations, network, training and support costs
Are you interested in learning right now how much money Software-as-a-Service (SaaS) can save you on your help desk or customer service software?
According to Gartner Group, a global IT research firm, the annual cost to own and manage software applications can be up to four times the cost of the initial purchase. As a result, companies end up spending more than 75% of their total IT budget just on maintaining and running existing systems and software infrastructure. The number of software applications that a company may need are infinite. The resources to operate these applications however are finite.
The Software-as-a-Service (SaaS) revolution allows companies to subscribe to software applications and outsource operating the back-end infrastructure to the SaaS vendor. The SaaS vendor can do this much more cost effectively; providing significant overall cost savings for the company. SaaS can significantly decrease capital, deployment, labor, operations, network, training, support and intangible costs. As a result, companies can spread their IT budget across many more applications to support and grow their business operations which will in turn contribute to the bottom line.
This White Paper provides the reader with a comprehensive look at the Total Cost of Ownership (TCO) analysis any decision maker should complete before making a choice between a SaaS or a traditional software deployment.
IT Help Desk Whitepapers
- How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?
- Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing
- Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs