Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Customer Service Industry Trends
Feb 12, 2024 - Exploring the Future: Customer Service Industry Trends for 2024
Customer Service Industry Trends
Without question, we find ourselves at the heart of an ever-evolving era in the customer service industry. Read more
Challenges in IT
Feb 8, 2024 - 14 Challenges in IT That Teams Are Facing in 2024
Challenges in IT
In 2024, IT Service Management teams are facing more challenges than ever. Read more
Negative Words vs Positive Words in Customer Service
Feb 1, 2024 - Negative Words vs. Positive Words in Customer Service
Negative Words vs Positive Words in Customer Service
The power of words is undeniable. Read more