the
Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

 

Giva Press Releases
Giva Blog
Blog
Jan 24, 2014 - IT Help Desk + Customer Service in the Cloud
Watch our eHelpDesk and eCustomerService virtual demos and discover the Giva difference for yourself! Join Giva for a live demo of our cloud applications to see the Giva difference. Read more
Jan 21, 2014 - Twenty Tough Questions to Better Qualify Any Cloud Vendor
How can you more quickly qualify and evaluate any cloud vendor? This white paper is designed to reduce the complexity of the cloud buying process by providing twenty penetrating questions to ask cloud vendors to become a more informed buyer. Read more
Jan 21, 2014 - How to Optimize Your Help Desk/Customer Service/Call Center Staff
Methodology for Optimizing Help Desk & Customer Service/Call Center Staffing to Save Money   This is an outline of the White Paper: Call Flow Design - Understanding the Different Strategies Gate Keeper Model Call Sorting Model Tiered Structure: Specialist Model Tiered Structure: Generalist Model Financial Impact of the Various Models How Many Help Desk Staff Are Required For Your Call Volume? Determining Direct Labor Requirements Determining the Number of Potential Direct Labor Hours Available Utilization Rate Sample Formulas Read more