Frequently Asked Questions

The following is a list of some common questions that previous customers have asked about Giva:

• What solutions does Giva provide?
• Why is Giva different from other solutions?
• What is the profile of a typical Giva customer?
• What industries does Giva serve?
• Is Giva expensive?
• How can I find out more information?

What solutions does Giva provide?

Giva provides the Giva Service Management Suite™, a command and control center for all service management business processes – from IT help desk, customer service and IT change management to employee service requests and sales inquiries. It provides a single, integrated suite of applications that can help you rapidly reduce costs, speed issue resolution, and increase customer satisfaction.

Why is Giva different from other solutions?

The Giva Service Management Suite™ is not just another IT help desk or customer service application. According to Giva customers, Giva is different. Here’s why:

• One-week deployment – Giva customers have deployed Giva applications on a worldwide basis in one week. An Internet connection and a standard Web browser is all you need.
• Real-time reports and business analytics – Giva delivers all the tools you need to determine why calls occur and take actions to reduce call volume.
• Best-in-class usability – Giva customers rated Giva usability number one in the industry in an Internet Resources independent survey in May 2006.
• Lowest Total Cost of Ownership (TCO) – With the Giva On Demand Software™ option, there is no client software to install. No Web or database servers to maintain. No reporting applications, databases, or VPN equipment to manage. Just log-in and get right to work.
• Highest performance and security – Fast, secure access to your service management solutions anywhere, anytime, independent of your WAN.
• Unparalleled customer support – An unwavering commitment to 100 percent customer satisfaction.

What is the profile of a typical Giva customer?

Typical Giva customers tend to be medium- to large-size companies that require world-class service management solutions. Giva has successfully delivered IT help desk, customer service, knowledge management, IT change management, service desk, and sales desk solutions to firms in industries ranging from high technology to health care and from law to consumer electronics.

What industries does Giva serve?

The Giva Service Management Suite™ is broadly applicable to companies in any industry. As a single, integrated suite of applications, it can help organizations in any market sector rapidly reduce costs, speed issue resolution, and increase customer satisfaction. However, based on specific expertise garnered from our customers, Giva has developed solutions to address the particular requirements of key markets, including:

• High technology
• Legal
• Medical
• Non-profit

Is Giva expensive?

We realize that price is an important issue, and Giva is dedicated to providing a competitive price while not sacrificing quality, professionalism, or service. We provide three editions of our products: Standard, Professional, and Enterprise editions. One of these three editions has a price and feature set that will meet the unique requirements of your organization.

The more important question is about value: Giva solutions were rated the highest ROI and lowest total cost of ownership (TCO) over a three-year period in a May 2006 independent survey by Internet Resources.

How can I find out more information?

If you want to schedule a business consultation or find out more about how the Giva Service Management Suite™ can help you reduce costs, speed issue resolution, and increase customer satisfaction, please contact us by telephone at +1.408.260.9000 or on the Web at www.givainc.com.