Change Management Software

Features

Giva eChangeManager features:

• Centralized IT change schedule
• Best practices and IT Infrastructure Library (ITIL) compliant work flow process for routing IT changes
• Customizable fields, screens, options, and business rules engines
• Option to expedite routine changes
• File attachments can be stored and linked to change records
• Automatically notifies Change Manager and Change Advisory Board according to rules
• Notifications to users via pager, email, cell phone, or PDA
• Thirteen pre-defined, customizable reports offer easy access to IT change-related information
• Seamless integration with Giva eHelpDesk™
• ITIL-compliant

ITIL®

The IT Infrastructure Library® (ITIL®) encompasses the following six areas:

• Problem Management
• Incident Management
• Change Management
• Configuration Management
• Service Level Management
• Release Management

To gain a further understanding of ITIL, download a Giva ITIL whitepaper.

Giva eChangeManager specifically addresses Change Management and Release Management.

Change Management

Change Management ensures that the IT organization uses standardized methods and techniques for efficient and prompt handling of all changes in order to prevent change-related Incidents.

The Giva change management software allows users to raise Requests for Change (RFCs) to Change Management with the information of Known Errors so that the Change and Release processes can correct the errors, improve the infrastructure, and eliminate further Incidents.

Based on industry best practices, Giva eChangeManager provides control and management of the complete lifecycle of RFCs, including:

• Acceptance
• Classification
• Approval and Planning
• Coordination
• Evaluation

Changes in the IT infrastructure may arise reactively in response to Problems or externally imposed requirements. Changes may also arise from the desire to improve IT efficiency and effectiveness. In addition, Changes can arise from new business initiatives or from programs, projects, or service improvement initiatives.

Giva eChangeManager can help you:

• Ensure standardized methods, processes and procedures are used for all changes
• Facilitate efficient and prompt handling of all changes
• Maintain the proper balance between the need for change and the potential detrimental impact of changes

The Giva change management software assists the Change Management team to approve and control changes to all Configuration Items (CIs) in the live environment. Giva eChangeManager assists the Change Management team to:

• Accept and classify RFCs
• Assess the impact, cost, benefit, and risk of proposed changes
• Develop business justification and obtain approval
• Manage and coordinate change implementation
• Monitor and report on the implementation
• Review and close RFCs

Release Management

Release Management protects the live environment by designing, building, and configuring the releases of many RFCs, ensuring that all the changes work properly when combined in the live environment.

Using Giva eChangeManager, your Change Management team can build and test all changes to one RFC at a time and then pass the RFC to the Release Management process.

The Giva change management software assists your Release Management team to determine the best method for distributing the release, as well as helping them communicate, provide training for, and document the release. In addition, Giva eChangeManager allows Release Management to document a fully tested back out plan.

To close a RFC after confirming the success of the release, Release Management authorizes the updating of the CMDB by Configuration Management by using Giva eAssetManager and Giva eSoftwareManager.

Why Giva?

Giva eChangeManager delivers more than just a powerful, easy-to-use change management application. Built on a world-class infrastructure, it offers:

• One-week deployment
• Best-in-class usability
• Three editions to meet your needs
• Deployment with either the hosted Giva On Demand Software™ option or local installation

One-Week Deployment

With easy set-up and configuration without programming, you can be up and running on Giva eChangeManager quickly. In fact, existing Giva customers have deployed Giva eChangeManager on a worldwide basis in one week – an Internet connection and a standard Web browser are all you need. In contrast, according to Aberdeen Group, other change management software solutions typically require trained experts for set-up and customization, which may take three to six months.

Best-in-Class Usability

The Giva change management application user interface is based on common Web navigation metaphors and familiar icons, drastically reducing training time. In fact, many Giva customers get up to speed on Giva eChangeManager with only a single one-hour training session.

Three Editions to Meet Your Needs

Giva eChangeManager is available in Standard Edition, Professional Edition, or Enterprise Edition. All are world-class change management software solutions, and each includes a combination of powerful IT change management features to meet the unique needs of your company.

The edition that is right for you depends on the size of your team, the application components you need, and the level of customization and integration you require.

Hosted or Locally Installed Deployment

As a true Web-native solution, Giva eChangeManager is available either with the Giva On Demand Software option hosted by Verizon Business or locally installed on your infrastructure.

While some organizations prefer installing and running applications internally, the Giva On Demand Software option gives you an alternative – with this hosted change management solution, you can immediately access services built on a world-class infrastructure and delivered via the Internet.

With the Giva On Demand Software option, Giva eChangeManager does not require any client software, Web or database servers, reporting applications, databases, or VPN equipment at any of your sites. Your users simply securely log in to Giva eChangeManager over the Internet and get right to work.

Editions

Giva eChangeManager is available in both Professional Edition and Enterprise Edition. Each is a world-class change management software solution, and each includes a combination of powerful IT change management features to meet your unique needs.

The edition that is right for you depends on the size of your team, the application components you need, and the level of customization and integration you require. To help select the right version to fulfill your specific requirements, use the following edition comparison chart.

Feature	Professional Edition	Enterprise Edition
User limit (IT employees)	25	Unlimited
Customizable fields, screens, options and rules engines
Routine changes are expedited through change process by Change Manager who is authorized to unilaterally approve changes
Link file attachments, including project plan documents, to change records
Forward Schedule of Changes Report informs the help desk and other support organizations about changes that have been approved and scheduled, which service group and individual will perform the change, what customers are affected by the change, the scope of the change, and what time and date the change is scheduled to occur
Backed Out Change Report provides insight into changes that did not go as planned and allows explanation to help improve change process
Automatically notifies Change Manger that "Proposed" RFC is awaiting approval
Automatically notifies the Change Advisory Board when an RFC is awaiting approval
Automatic reminder of questions to ask
Service Level Agreements
13 customizable and pre-defined reports can be viewed online, printed or downloaded into Microsoft Office® or Adobe® PDF products
Automatic escalation rules engine
Broadcast messages
Customer satisfaction surveys
Parent/child tickets
Integration with WebEx Support Center, including remote control of another PC
Key word and Boolean search engine
100% Web native – no client or server software required
Perform initial set-up and configuration in days. Default settings and quick start process.
Notifies users via pager, email, cell phone, and PDA
Induced Problems Report delineates number of service requests opened for change-related problems and how much time support organization spent correcting these problems. Requires integration with an incident tracking system.	Optional
Integration with Windows® client/server incident tracking systems	Optional
Seamless integration with Giva eHelpDesk	Optional
API integration with Active Directory, LDAP, SQL, and human resource systems	Optional	Optional

Demo Center

This demonstration shows you how IT professionals can use Giva eChangeManager to propose change requests, obtain approval, communicate with other service groups, document implementation, test and back out plans and generate reports.

On-line demo

Printer-friendly demo