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Change Management Software
The ITIL® (IT Infrastructure Library®) compliant Giva eChangeManager™ is the most powerful and at the same time the most easy-to-use change management application.
Giva eChangeManager™ is cloud based and ITIL compliant and provides policy enforcement, process management, and planning capabilities that help you quickly and consistently implement IT changes. It automates and streamlines IT change management, while minimizing the risk of IT changes and delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
This demonstration shows you how IT professionals can use Giva eChangeManager to propose change requests, obtain approval, communicate with other service groups, document implementation, test and back out plans and generate reports.
Giva eChangeManager starts with a simple home page
New Request for Change
New RFC Notification
Edit RFC Change Approval
Home Page Quick Approval
RFC Ready for Approval
RFC Need Planning
Automated Notification Workflow
RFC Status Workflow
RFC Change Manager Approval
RFC Team Approval
RFC Change Summary
RFC Change Detail
RFC Plans & History
RFC Change Wrap-up & Induced Problems
RFC Integration with Help Desk
RFC & Help Desk Service Request Integration
Dashboard & Reporting
Backed Out Changes Report
Change Category Report
Change Closed Code Report
Change Rejection Reason Report
Change Requester's Department Report
Change Status Report
Volume Trends Report
Forward Schedule of Changes Report
Induced Problems Report
My Requested RFCs Report
Scheduled RFCs by Service Group Report
Scheduled RFCs by Scope Report
Successful Changes Report
RFC Form Customization
A 100 percent Web-native, ITIL-compliant change management solution, Giva eChangeManager:
IT Change Management and The Sarbanes-Oxley Act
The Sarbanes-Oxley Act (SOX) requires that management must accept responsibility for the effectiveness of internal controls, evaluate the effectiveness using suitable control criteria, support this evaluation with sufficient evidence, and retain independent auditors to attest to these controls.
SOX directly affects IT departments since they manage, perform changes, and provide documentation for corporate financial systems.
By providing a centralized record of incidents, requests for change (RFCs), and changes to financial systems, business applications, networks, and databases, The Giva change management software assists IT departments comply with the strict Sarbanes-Oxley requirements.
Giva eChangeManager features:
The IT Infrastructure Library® (ITIL®) encompasses the following six areas:
To gain a further understanding of ITIL, download a Giva ITIL whitepaper.
Giva eChangeManager specifically addresses Change Management and Release Management.
Change Management ensures that the IT organization uses standardized methods and techniques for efficient and prompt handling of all changes in order to prevent change-related Incidents.
The Giva change management software allows users to raise Requests for Change (RFCs) to Change Management with the information of Known Errors so that the Change and Release processes can correct the errors, improve the infrastructure, and eliminate further Incidents.
Based on industry best practices, Giva eChangeManager provides control and management of the complete lifecycle of RFCs, including:
Changes in the IT infrastructure may arise reactively in response to Problems or externally imposed requirements. Changes may also arise from the desire to improve IT efficiency and effectiveness. In addition, Changes can arise from new business initiatives or from programs, projects, or service improvement initiatives.
Giva eChangeManager can help you:
The Giva change management software assists the Change Management team to approve and control changes to all Configuration Items (CIs) in the live environment. Giva eChangeManager assists the Change Management team to:
Release Management protects the live environment by designing, building, and configuring the releases of many RFCs, ensuring that all the changes work properly when combined in the live environment.
Using Giva eChangeManager, your Change Management team can build and test all changes to one RFC at a time and then pass the RFC to the Release Management process.
The Giva change management software assists your Release Management team to determine the best method for distributing the release, as well as helping them communicate, provide training for, and document the release. In addition, Giva eChangeManager allows Release Management to document a fully tested back out plan.
To close a RFC after confirming the success of the release, Release Management authorizes the updating of the CMDB by Configuration Management by using Giva eAssetManager and Giva eSoftwareManager.