"Day in the Life" Demonstration

Giva eKnowledgeManager User

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User Home Page

Your support organization accesses Giva eKnowledgeManager via the user interface controlled by login. They search knowledge in the same manner as customers, but they also can propose new knowledge. Some users have roles as "Subject Matter Experts" and approve knowledge. In addition, knowledge records have multiple views. A User sees the view appropriate to their need such as Level 1 or Level 2 support.

Figure 10: Private Portal Access User Home Page

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