"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Visitor feedback, tracking and reporting

By selecting the "Submit User Rating" tab, a user or customer can rate the knowledge after evaluating whether it was helpful. The current user rating of the knowledge record is stored in the "User Rating" field on the lower right hand side of the record summary. This rating system allows people to distinguish the degree to which the knowledge record is useful. Each time a knowledge user submits a rating, Giva eKnowlegeManager recalculates a cumulative simple average of all the ratings. The Knowledge Manager configures the rating system categories during set-up. In this example, there are four categories in the rating systems.

Figure 12: Submit User Rating

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