"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Report Features

All Giva eKnowledgeManager reports have the following features:

• Default to last query parameters
• Sort report using any column heading
• Embedded report hyperlinks drill down to data
• Create download of data to comma-delimited file for import into Excel or report writer
• Create an Adobe® PDF file of the report
• Email an Adobe® PDF file

Knowledge Usage Report

We showed you how knowledge users provide their input into Giva eKnowledgeManager. They indicate whether knowledge was helpful which increments the Problem Solving Score and they can also rate the knowledge. Quality knowledge is more important than a large quantity of knowledge that no one uses. This report ranks knowledge records by the Problem Solving Score. The report is excellent for rewarding knowledge creators for useful knowledge and for identifying knowledge candidates for improvements or elimination.

Figure 14: Knowledge Usage Report

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