"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Monitoring the Knowledge Management Initiative

Giva provides several reports to help you monitor your knowledge management initiative.

Knowledge Statistics Report

This report provides the following valuable information for each knowledge user:

• The number of knowledge records at each stage in the workflow. In essence, this is the work in process and shows the backlog of records that need review and approval.
• It shows the age of each knowledge record at each stage in the workflow. This helps knowledge administrators understand the amount of time that is required to complete the workflow process. It also helps to identify bottlenecks in the process.
• The number of solutions rejected at various stages in the workflow. This allows you to identify rework costs and potential problems with the knowledge-capturing process.
• The number of knowledge records that were proposed, but rejected because they were redundant.

There are many views for this report. You can query for Scope(s), Knowledge Category(s), Knowledge User(s), and a date range.

Figure 22: Knowledge Statistics Report

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