"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Application Settings (Step 2)

This is where you designate the number of approvers that are required to approve a knowledge record before it can be available to customers. The Application Settings section also show the names of all authorized approvers and Administrators.

Figure 31: Application Settings

Knowledge Categories (Step 3)

Knowledge categories are the big buckets that you classify knowledge into. A category can be any logical grouping that you want and is often associated with Subject Mater Experts.

Figure 32: Add/Edit Knowledge Categories

Knowledge Ratings (Step 4)

When customers find knowledge to resolve their question or problem, they have the option to rate how well this has helped them. You can enter as many as you like, use any names and order them to fit your requirements.

Figure 33: Add/Edit Knowledge User Ratings

Summary

Giva On Demand Software Option or Locally Hosted

Giva eKnowledgeManager is offered either as software that you can install locally on your infrastructure or as a hosted, software-as-service application through the Giva On Demand Software™ option.

The Giva On Demand Software option:

• Delivers high application availability and reliability
• Provides you with full control over application administration and ability to customize applications to meet your unique requirements
• Leverages IT resources, allowing your IT team to manage other, mission-critical systems
• Provides redundant power and network connections, back-up, physical and network security, and 24 x 7 x 365 monitoring, operations and administration
• Transmits service management network traffic over the public Internet, rather than on more expensive leased line WANs
• Dovetails with disaster planning and simplifies business continuity issues by minimizing applications hosted on-site

With the Giva On Demand Software option, you no longer need to purchase, manage, maintain, or upgrade:

• Application, database, and Web servers
• Database, Web server, and reporting (e.g. BusinessObjects™ Crystal Reports®) software
• VPN or other telecommunications equipment

The Giva On Demand Software option allows you to minimize upfront capital expenditures and reduce headcount requirements for set-up and on-going maintenance.

Additional Information on Giva Service Management Suite™

To speak with a business development professional about how the Giva Service Management Suite™ can help you reduce costs, speed issue resolution, and increase customer satisfaction, call +1.408.260.9000 today.

Giva Worldwide Headquarters
Giva, Inc.
1556 Halford Avenue, #102
Santa Clara, CA 95051
USA
Tel: +1.408.260.9000
Web: www.givainc.com

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