"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Customer Knowledge Record

By clicking on the 12881 record number link in the above FAQ list, you can view the actual knowledge record. There are two tabs. The "Text" tab contains the knowledge pertaining to the "Title." The "Submit User Rating" is for providing feedback (See Self-Learning section to follow).

Figure 5: Knowledgebase Search Results (Text)

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