Free Needs Assessment Tool

Help Desk & Customer Service Software Best Practices

Identify your solution requirements. Prioritize necessary features. Assess the needs of your business.

To find the right product to meet your business requirements, you must first identify and document the product features you need. You can use this Needs Assessment Tool from Giva to see industry best practice features and prioritize your unique feature requirements. Objectively evaluate alternative solutions. Compare vendors on an "apples to apples" basis.

This tool will help you:

• Determine evaluation criteria and assign weights to rank their importance to your company
• Objectively compare features and functionality across different vendors
• Evaluate acquisition and lifetime costs that you should consider in determining your total cost of ownership
• Better compare each vendor's pricing and understand the true lifetime TCO of your purchase
• Send a questionnaire to each vendor of interest so they can "score" themselves on your criteria
• Establish a priority for each feature based upon your unique requirements
• Provide a guide for live demonstrations, enabling you to score each vendor on each feature
• Score each vendor to determine the degree to which they will meet your requirements

Just simply fill out the form below and click on "Submit." All fields are required. Your request will be processed within 24 hours.