Simple & Elegant Help Desk Cloud Software – Intuitive & Easy-to-Use
No, we're not Apple Computer, but our customers swear that we were picked from the same tree. We have legions of designers that nitpick interface details down to the pixel level for the benefit of our help desk application. The brightest software industry usability experts and interface designers mull over the look and feel of Giva's help desk ticketing system with every new release. Yes, our teams have legendary fights, but all this obsessive gnashing yields help desk software that is so simply elegant. If this was easy work, then all IT help desk software would look like Giva. Our customers give us a constant flow of kudos that sustains our high bar and it fuels Giva to continue to obsess over every detail to give you an unparalleled experience.
Best-in-class IT Help Desk Reports
Quickly answering the phones or responding to emails from your customers is only one aspect of providing superior support. To truly help your customers, you have to be able to determine "why" they are calling. You need to identify ways to reduce call volume and glean other key insights that can help reduce call time, increase first call resolution and increase customer satisfaction. Giva reports get extraordinarily high marks from our customers. Our reports are designed by award winning Help Desk Institute (HDI) IT service desk practitioners. Instead of offering hundreds of report options, Giva's done the heavy lifting in report design/building so you can pick from a list of templates and instantly get actionable information with little effort. There is no need to learn Crystal Reports or any other reporting package. Giva has built our own reporting engine which is vastly easier to learn and use than other help desk applications. After your first click, you have KPIs, charts and metrics, and with another click can name, share or download the report.
Easy to Customize and Configure
Your help desk system has to be flexible and adapt to the way you run your organization. Customizable help desk applications are great, but if they are not easy to use and maintain, then they will cost a lot of time and money over the long run. With Giva, you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium and large organizations. For example, a five person department can be up and running on Giva in just hours or an organization with a hundred IT people can start using Giva in just days. Also, multiple independent service desks to be used by human resources, operations, facilities, etc. where each service desk can be uniquely customized with strong role based administration. Giva's focus is to make sure that our help desk support software is always easy to set-up and maintain.