Help Desk & Customer Service Cloud Hosted Software

The Giva Difference - Deploy in days, train in 1 hour; robust, fast & painless reporting for higher quality decision making; highly customizable without programming or consultants

This is what our cloud IT help desk did for Sante Health System: 80% productivity increase with dashboards; 60% increase in meeting SLAs; 45% increase number of the calls logged

This is what our cloud IT help desk did for Miles & Stockbridge: 70% lower TCO over a three year period; 70% increase in IT productivity; 65% increase in first call resolution metrics

This is what our cloud IT help desk did for Saint Elizabeth: 90% reduction in configure/customize time; 50% lower TCO over a three year period; 40% increase in IT productivity

This is what our cloud IT help desk did for EDIMS: 85% easier to get up and running on Giva; 50% decrease in time required to open cases; eliminated 24 hours/month of report preparation

This is what our cloud IT help desk did for Gordon & Rees: 80% increase in capturing calls; 70% increase in support team productivity; 60% increase in meeting SLAs

IT Help Desk & Customer Service Cloud

Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

IT Help Desk & Customer Service Cloud

How is Giva Different?