On-Demand Application Hosting

High Reliability & Security - Giva Hosted Software

For customers that select the Giva On Demand Software™ option, Giva hosts the Giva Service Management Suite™ in a highly reliable and secure environment with Verizon Business, a leading provider of Web and application hosting services for some of the world’s leading companies.

Tour of Verizon Business Data Center

Giva understands that IT infrastructure reliability is a key to a business success and provides an application uptime Service Level Agreement (SLA) with financial penalties for non-compliance.

Verizon Business Hosting

Verizon Business hosts some of the most complex e-business sites operating today, including Ford Motor Company, United Airlines, Standard & Poor’s and Dupont Pharmaceuticals. With secure, scalable, high-performance hosting solutions, Verizon Business supports organizations in all markets, including electronic retailing, online banking, online procurement and front- and back-office applications. With continuous network monitoring and maintenance as well as rapid response and resolution, Verizon Business ensures that the Giva Service Management Suite™ is available 24 x 7 x 365.

Hosting Environment

To ensure high availability, Verizon Business hosting service includes:

• Fully managed IT infrastructure and best-in-class technology, processes, and people
• Enterprise-class servers
• Redundant Web and database servers
• Redundant Internet connections
• Load balancing
• Daily incremental back-up and weekly full back-up of all data
• Data available for download
• Complete disaster prevention and disaster recovery infrastructure with data back-up, archival, and recovery capabilities
• 24 x 7 x 365 proactive systems monitoring
• Certified network engineers available 24 x 7 x 365
• SAS70 infrastructure certified by Ernst & Young
• Server, network, and physical security testing certified by Cybertrust, Inc. on a quarterly basis

Security

To ensure the security of your data, Verizon Business hosting service includes:

• All data encrypted with industry standard 128-bit SSL to ensure data confidentiality and integrity
• Users are authenticated with a confidential user name, password and company ID
• Servers protected by Check Point Firewall-1® to guard against unauthorized access