Giva Customer Support

Giva Customer Support is committed to providing dependable and timely resolution of all technical inquires associated with the use of Giva Service Management solutions.

Giva Customer Support is available to Giva customers via the telephone, over the Web, or via electronic mail:

Tel:  +1.408.260.9000
Web:  www.GivaInc.com
Email:  Support@GivaInc.com

Using the Giva Service Management Suite™, Giva Customer Support professionally tracks every customer inquiry from the time a customer initiates contact until a jointly agreed resolution is reached. Based on the priority of a case, Giva Customer Support escalates customer issues through our organization to ensure that Giva customers receive a quick resolution to mission critical problems.

Giva Customer Support also includes service level agreements (SLAs) with on-line reporting. Giva customers can track the status of any service request from their customer support dashboard. In addition, each time a Giva Customer Support closes a service request, we automatically send an email survey so you can rate Giva’s service and provide timely feedback.

In addition to promptly responding to customer calls, Giva Customer Support proactively reports vital information about the availability of new product releases and current release updates to our customers. To help understand our customers’ current issues and future requirements, Giva Customer Support also performs periodic customer satisfaction surveys.