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Giva Help Desk & Customer Service White Papers

Industry Best Practices

Learn about current industry best practices. Discover how to get the best results from your support organization. Learn ways to supercharge your organization with knowledge management, self-service and FAQs.

These white papers from Giva will help you:

  • Benchmark your company against current industry best practices
  • Understand what it really costs to own, install, and maintain software
  • Learn about setting customer expectations with service level agreements

To download these free Giva whitepapers, just simply fill out the three required fields in the form below and click on "Submit."


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I am interested in the following whitepapers. Check all that apply.
 
  Help Desk Best Practices - Software Features to Look For

Customer Service Best Practices - Software Features to Look For
  Knowledge Management Overview of ROI
  Implementing Service Level Agreements: "The Critical Element in Service Delivery"
  Looking Beyond Sticker Price: "What It Really Costs to Operate a Call Tracking System"
  Help Desk Staffing Models: "A Simple Analysis That Can Save You Money"
  How to Successfully Implement & the Benefits of Customer Logging of Service Requests
  How Does Your Help Desk Measure Up? "A Help Desk Can Cut Costs and Enhance Productivity. Is Yours Meeting the Mark?"
  Ten ways IT Infrastructure Library® (ITIL®) can improve information security
  What does Sarbanes-Oxley (SOX) Act of 2002 and Health Insurance Portability and Accountability Act (HIPAA) of 1996 have to do with IT?
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