Do check signers have significant pain?
Are funds approved and set aside?
Learn latest IT service desk or customer service best practices.
What are problems with current call tracking system?
What are feature needs/requirements?
Ask vendors tough questions early and often.
What is the total cost of ownership (TCO) of all vendors?
What are important license agreement terms?
Cloud Computing for IT Help Desk & Customer Service/Support
Do Check Signers Have Significant Pain?
The #1 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to determine if check signers have significant pain.
Initially, your most important responsibility is to determine the pain level throughout your organization that is caused by not having an appropriate IT help desk or customer service call tracking application. Perhaps your company does not have an application, or the application you are using is not providing all the benefits that you desire.
It is critical to understand the pain points from the perspective of senior leaders such the CIO/ IT Director or VP/Director of Customer Service.
There are generally the four main sources of pain points for check signers:
Click "Download White Paper" to read more about how to determine if Check Signers have significant pain.
Please make sure to read all the white papers summarizing the other Webinar key points.
Key Point #1: Do Check Signers Have Significant Pain?
Key Point #2: Are Funds Approved and Set Aside?
Key Point #3: Learn Latest Help Desk and Customer Best Practices
Key Point #4: Determine Problems with the Current Call Tracking System
Key point #5: Document Feature Needs/Requirements
Key Point #6: Ask Vendors Tough Questions Early and Often
Key Point #7: Compare Total Cost of Ownership of All Vendors
Key Point #8: Key License Agreement Terms