Executive IT Insights: Navigating Business, Tech, and Security

Explore "Executive IT Insights," delving into the executive realm of information technology. Our blog category is your gateway to business strategies, tech trends, and security insights. Whether you're an IT director, CIO, or executive, join us for a nuanced perspective on navigating the digital era.

IT Business Continuity Plan (BCP): What It Is, Why Have One, and Key Features

IT Business Continuity Plan (BCP)

Photo Attribution: chrupka/Shutterstock.com

In today's society, several factors can impact the business continuity of IT environments. In addition to physical threats like theft and natural disasters, the Internet — despite its many benefits — can also wreak havoc. Downtime, in any form, can cost a company money and, perhaps, its reputation if not managed correctly.

[Read More]

What Is an IT Operating Model, and Why Does “Everyone” Need One?

Operating Models

Photo Attribution: VectorMine/Shutterstock.com

New and seasoned businesspeople know that a well-thought-out business model and strategy are two key ingredients needed to create a successful company. 

However, something discussed less frequently is an operating or operational model. This outlines important details about a company, including those regarding employees, processes, systems and technology.

[Read More]

What is ITIL Compliance: Are Organizations Achieving It or ITIL Alignment?

ITIL Compliance vs Alignment

Photo Attribution: eamesBot/Shutterstock.com

In most organizations there is a generic form of the Information Technology Infrastructure Library (ITIL®), that provides a detailed outline and operating procedure for IT operations and activities.

In many ways, this ITIL operational management process controls and oversees IT Service Management (ITSM), IT Help Desks, and relationships with external vendors, such as Software as a Service (SaaS) providers.

In recent years, the idea of  becoming "ITIL compliant" has become more popular. However, this leaves many IT leaders wondering:

[Read More]

How Does the Responsibility Matrix (RACI) Work in ITIL?

Responsibility Matrix (RACI)

Photo Attribution: Net Vector/Shutterstock.com

In ITIL and ITSM, it's mission-critical that everyone has a clear understanding of their roles, responsibilities, and how this aligns with business objectives and Key Performance Indicators (KPIs).

One way for IT leaders and CIOs to manage and monitor this is using a Responsibility Matrix, also known as a RACI Matrix. Another way to describe this is a Linear Responsibility Chart (LRC).

[Read More]

Service Level Agreements: What Are SLA Compliance Reports and How to Measure Success

Measuring Success with SLA Compliance Reports

Photo Attribution: VectorMine/Shutterstock.com

In the software and IT sector, software companies and IT help desks and service centers manage customer relationships and expectations using Service Level Agreements (SLAs).

Service Level Agreements are integral to the smooth running of relationships between IT help desks and Software as a Service (SaaS) companies, cloud-providers, other technology vendors, and customers.

[Read More]

Our Big List of As-A-Service Acronyms

Our Big List of As A Service Acronyms

Photo Attribution: veryp/Shutterstock.com

The cloud is so much more than new-era data storage. It has grown to offer services of all kinds to businesses, healthcare organizations, educational faculties, and more. You may already be familiar with "Software as a Service" or the SaaS meaning. While that is a well-known expansion of cloud as a service, there are many other acronyms you may be unaware of. Each acronym reflects another capable service of the cloud — one or more of which may be of value to you and your organization. Continue reading as we have created a master listing of each service related to today's cloud technology.

[Read More]

What Is a Maturity Model in ITIL & ITSM?

ITIL Maturity Model

Photo Attribution: Shankmarks/Shutterstock.com

Businesses and organizations constantly need to monitor performance and identify areas of improvement. Maturity models are a tool, often used in IT departments, customer-centric organizations, and software companies, to measure the success of management processes, styles, and IT systems.

In this article, we are focusing on the use of the following maturity models in companies' operations:

[Read More]

What is Total Cost of Ownership: How to Calculate TCO and How It Applies to SaaS

Total cost of Ownership (TCO) & SaaS

Photo Attribution: chrupka/Shutterstock.com

What Does TCO Stand For?

As everyday consumers, we often consider price one of the top indicators to justify a purchase. When we say "price," we mean the sticker price, but rarely do we factor in other costs involved with maintaining a product. The same goes for organizations. They are often home to various software and services with an upfront cost. That upfront cost is likely an attractive number, strategically formulated to obtain a signed service agreement. Licenses and maintenance fees associated with the purchase are usually a small component of the overall total cost of ownership (TCO). Where actual costs can begin to pile up are in the areas of labor to maintain software, infrastructure, and hardware.

Calculating true total ownership cost can be a tedious process, though it is necessary. Before sending your IT team out to solicit new SaaS products, be sure they have a standardized template of data to look for beyond the sticker price.

[Read More]

How to Measure Productivity in the Workplace with KPIs and Metrics

Measuring Employee Productivity KPIs & Metrics

Photo Attribution: eamesBot/Shutterstock.com

Productivity metrics are a great way to measure how well your employees perform at work — but are they reliable every time?

You want to ensure your employees are thriving in their roles, and the best way to make sure that happens is to check on your employees' productivity scores. You might receive different results depending on how your employees work, but measuring productivity is always an excellent idea.

[Read More]

Root Cause Analysis (RCA) and Asking the 5 'Whys'

Root Cause Analysis Asking the 5 Whys

Photo Attribution: BoBaa22/Shutterstock.com

What's causing the recent influx of service tickets at your organization? Why are customers complaining about long wait times for a reply? Why are your customer service staff resigning regularly? Sometimes, persistent issues can be related to a product or service you offer. If you find yourself asking questions like this or fielding inquiries about faulty products with regularity, it might be time to conduct a root cause analysis. We'll dive deeper into what this process entails below, but it is important to determine problems beyond what they appear to be on the surface. 

[Read More]

 

Newer Entires     1   ...   3   4   5   6   7   8   9   ...   12     Older Entries