Cool Features
Help Desk/ITSM AI Copilot
Help Desk/ITSM AI Knowledge Copilot
AI Knowledge Copilot for HR
Using Ticket Macros
Scheduled Tasks
Multiple Service Desks
Tsunami Tickets
Temporary Ticket Notes
Create Child Tickets
Find Quick Resolutions
Help Desk/ITSM Self-Service Portal
Using Multi-Factor Authentication (MFA)
Getting Up & Running Quickly
Getting Started with Help Desk/ITSM
Administrating Help Desk/ITSM Software
Service Desks
Service Desk Open/Close Hours
Severity Levels
Configure Service Level Agreements (SLAs)
Configure SLA Breach Notifications
Help Desk/ITSM Service Groups
Ticket Statuses
Help Desk/ITSM Natures of Request
Add a New Help Desk/ITSM User
Configure Email to Ticket Rules
Configure Ticket Macros
Multi-Factor Authentication (MFA) Administration
Ticket Auto-Close Rules
Customer Self-Service Portal Administration
Configure Customer Satisfaction Surveys
Using Giva Every Day
Create a Help Desk/ITSM Ticket
Find a Ticket
Complex Ticket Search
View or Edit Open Tickets
Create a Knowledge Article
Find Knowledge Articles
Find & Edit a Customer Profile
Add a Broadcast Message
Use Customer & Assignee CC's
Working with Natures of Request Tickets
Select Service Desk at Login
Duplicate or Copy a Ticket
Entering Time in a Ticket
Get Help
Set Personal Preferences
Printing Tickets
Import Standard Assets
Help Desk/ITSM Reports Examples
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