Administrating Help Desk/ITSM Software

Learn how to get to the Administration section, how it is structured by Giva module and then organized into categories from basic to advanced setup


Managing Giva's Help Desk/ITSM software is straightforward and customizable. Your account starts with common default settings, but it's essential to tailor these settings to fit your organization's specific needs.

Accessing the Administration Section

Navigating to Administration

To begin customizing your settings, simply mouse over your name in the upper right corner and click the "Administration" link. Here, you'll find that each module, starting with Tickets, has its own administration section, categorized into Basic, Popular, and Advanced setups.

Importance of Reviewing Each Section

It's important to review the information under each section thoroughly before using Giva. For many of the setup steps, you'll find short video tutorials, usually less than a minute and a half each, to guide you through the process.

Customization and Growth Capability

Giva offers extensive customization capabilities. It's advisable to use what is necessary and makes sense for your organization. Keep in mind that as your organization evolves and grows, Giva is designed to scale and adapt alongside you, offering peace of mind and flexibility.

Accessing Support and Resources

If you have any questions or need assistance, you can easily contact Giva Support. To do this, go to your name in the upper right corner, and click the "Get Help" link. Here, you can create a ticket online for support. Additionally, you have access to valuable resources like Video tutorials & training, the Quick Start Guide, the FAQ, Keyboard shortcuts, and Release Notes.
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