AI-Powered Knowledge Article and Ticket Copilots

Secure, Private, and HIPAA-Compliant

Giva's AI-Powered Knowledge Copilot revolutionizes how your team's access and utilize any knowledge, driving efficiency and dramatically improving issue resolution across your organization.
Instantly create knowledge from any file such as PDFs, Word, presentations, etc. and bulk upload 100s of files with little effort. API to tap internal/external data sources.
AI-Powered clarity, tone, & grammar rewriting and ticket summary improves team productivity.
Start a Free Trial
Get a Demo
Help Desk Knowledge Copilots
Safety and Security of HIPAA/HITECH Compliance
Giva Security Logos
  • Marion County Oregon
  • Metrohealth
  • Gbank
  • Young Conaway
  • Brightview
  • Srz
  • Sante
  • Seasons Retirement
  • Star Care
  • Communicare
  • 1111 Systems
  • Dedicare
  • Kier Wright
  • Checkpoint Ehr
  • Medcentris
  • Rochester Electronics
  • Healthcare Highways
  • South Central Alabama Mental Health
  • Jiffy Mix

AI Copilots Dramatically Increase Productivity

Customter Service Ticket Copilots
Customer Service Ticket Copilot
Customter Service Ticket Copilots
Customer Service Knowledge Copilot
Help Desk Ticket Copilots
Help Desk Ticket Copilot
HR Knowledge Copilots
Knowledge Copilot for HR
Watch more videos of Giva in action

Unleash the Power of RAG-Based AI with Giva

Giva's Retrieval-Augmented Generation (RAG) approach is an advanced technique ensuring AI copilot responses are grounded in only your organization's existing knowledge articles, delivering accurate and relevant answers every time. No Internet training is used.
AI Copilot Suggests

Unleash the Power of RAG-Based AI with Giva

Giva's Retrieval-Augmented Generation (RAG) approach is an advanced technique ensuring AI copilot responses are grounded in only your organization's existing knowledge articles, delivering accurate and relevant answers every time. No Internet training is used.

Key Benefits of Giva's RAG-Based Knowledge Copilot

  • Unparalleled Accuracy
    Answers are generated from only your internal knowledge articles, eliminating reliance on Internet training and ensuring accuracy and providing cross references to such articles
  • Enhanced Security and Privacy
    Operates within a private and secure instance of Microsoft Azure, ensuring your data remains protected
  • HIPAA Compliance
    Serving customers worldwide requiring high security and compliance in healthcare, banking, legal, state and local governments
KB Copilot Results

Expand Knowledge Access Across Departments

Knowledge Copilot's versatility makes it an invaluable asset for any Department:
  • Human Resources
    Quickly provide employees with answers to policy/procedure related questions (vacation leave, benefits, onboarding/offboarding, 401K, forms, etc.), improving efficiency and reducing HR workload and increasing employee satisfaction
  • Customer Service
    Empower agents with instant access to product information and troubleshooting guides to answer any questions especially highly technical/detailed, enhancing customer satisfaction
  • Self-Service Portal
    Enable end users and customers to find answers independently, reducing support requests and improving overall experience
KB Copilot Suggests

Expand Knowledge Access Across Departments

Knowledge Copilot's versatility makes it an invaluable asset for any Department:
  • Human Resources
    Quickly provide employees with answers to policy/procedure related questions (vacation leave, benefits, onboarding/offboarding, 401K, forms, etc.), improving efficiency and reducing HR workload and increasing employee satisfaction
  • Customer Service
    Empower agents with instant access to product information and troubleshooting guides to answer any questions especially highly technical/detailed, enhancing customer satisfaction
  • Self-Service Portal
    Enable end users and customers to find answers independently, reducing support requests and improving overall experience

Continuous Improvement Through Feedback

Giva is committed to AI safety built into our development and QA processes. The Knowledge Copilot incorporates a feedback mechanism ("thumbs up" and "thumbs down") for each answer, enabling ongoing refinement of our AI prompts, algorithms, and other variables to enhance accuracy.
KB Copilot Helpful

AI-Powered Ticket Summaries

Generate concise summaries of tickets using AI. Understand the context and details of an issue quickly, saving time and improving team efficiency.
AI Powered Summaries

AI-Powered Ticket Summaries

Generate concise summaries of tickets using AI. Understand the context and details of an issue quickly, saving time and improving team efficiency.

AI-Powered Clarity, Tone, & Grammar Rewriting

Leverage AI to rewrite notes, problem descriptions, resolutions, customer communications, in tickets, knowledge base articles, etc. Improve clarity, tone, grammar and professionalism effortlessly.
Giva Robust Reports

Microsoft Azure Data Privacy & Security Information

Giva leverages Microsoft Azure and OpenAI partnership, ensuring top-tier data privacy and security:
  • Private and Secure Instance
    Giva operates within a dedicated Azure environment
  • Data Protection
    Your prompts, completions, and data are:
    • Not available to other Microsoft or OpenAI customers
    • Not available to Microsoft or OpenAI to train or improve models
    • Not used to improve any Microsoft, OpenAI or 3rd party products or services
  • HIPAA Business Associate Agreement (BAA)
    Giva has a BAA with Microsoft, ensuring HIPAA compliance, and Giva will sign your BAA as well
Microsoft BAA

Microsoft Azure Data Privacy & Security Information

Giva leverages Microsoft Azure and OpenAI partnership, ensuring top-tier data privacy and security:
  • Private and Secure Instance
    Giva operates within a dedicated Azure environment
  • Data Protection
    Your prompts, completions, and data are:
    • Not available to other Microsoft or OpenAI customers
    • Not available to Microsoft or OpenAI to train or improve models
    • Not used to improve any Microsoft, OpenAI or 3rd party products or services
  • HIPAA Business Associate Agreement (BAA)
    Giva has a BAA with Microsoft, ensuring HIPAA compliance, and Giva will sign your BAA as well

Security Audit

Giva undergoes annual security and privacy audits with many of our healthcare and other security minded customers.
Schedule a call with Giva to discuss our rigorous Security and Compliance processes.
Security Audit
HIPAA/HITECH Security Shield

Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance

HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy

You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
HIPAA Security Logos

Customer Testimonials

<
>
Customer Quote
Giva's AI Knowledge Copilot is helping the IT Service Desk and about 500 IT staff harness the power of artificial intelligence to enhance the efficiency and effectiveness of our healthcare organization.
Diane Altier
IT Service Desk Manager
The Giva knowledge AI Copilot finds the single best answer from our knowledgebase without search links and it's streamlined our support processes, dramatically improving response times and transformed our self-service portal experience.
Kaela Simpson
Customer Service Manager
The Giva Knowledge Copilot, ticket summary and text rewriting features have become indispensable to our entire IT team and Giva is the only vendor that does not charge extra for these features.
Vincent Colombini
IT Manager
The whole team uses Giva's AI Copilot to draft emails with a positive customer friendly tone and proper grammar to our attorneys and we saw that responsiveness increased over 50%.
Dany Nelson
IT Analyst
The Giva AI-powered Copilot feature has proven invaluable for rewording and refining our communications across all departments in our organization.
Eduardo Gomez
Service Desk Manager

Schedule a demo now, or start your own free, 30-day trial today.

Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial Get a Demo
Giva Dashboard