Giva is Passionate About Support Software That's HIPAA Compliant & AI Driven
Serving customers worldwide who require secure & compliant customer service, help desk & ITSM software in healthcare, banking, legal, state and local governments.
Founded in 1999, our median customer retention is 12.8 years and we are celebrating 27 years in business.
About Giva
Giva was among the first to provide a SaaS suite of HIPAA-Compliant IT service management, help desk and customer service applications architected for the cloud.
Now, with hundreds of customer-driven releases, Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
Giva's robust, fast, and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.
Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Giva is a private company headquartered in Sunnyvale, California serving delighted customers worldwide.
Security
Cybersecurity threats are constant and ever changing. Giva's HIPAA-compliant solution has many extra security and compliance features to protect customers' data. Giva processes millions of Service Requests, Knowledge Articles, and Requests for Change in a highly secure HIPAA compliant and SSAE 18 SCO 2 Type 2-compliant environment.
Agile Research & Development
Giva brings extraordinary value to customers by rapidly delivering new features/functions that customers request by using the Agile Software Development Process — every 3 weeks a new software release is pushed into production.
Partner Program
Our goal is to build a strong collaborative relationship with partners that offers significant opportunities for business growth. Giva works with highly qualified partners globally to deliver unequaled value to customers around the world.
Learn more about our Partner Program.
Top Rated by Our Customers
Over Giva's 27-year history we have done the hard work of listening and understanding our customer’s constantly changing problems and pain points. Over two decades of customer conversations and a wealth of industry knowledge has been translated into our amazing software.
User-friendly simplicity and a short learning curve combined with robust features, creates software without compromise and long lasting customer relationships.
How Can Giva Help You?
Free Support Tools
Check out our Free Tools and Templates:
- Needs Analysis Tools to help you gather requirements and buy the right product
- Help Desk and ITSM assessment tools to evaluate your processes and implement best practices
Free Support Tools
Check out our Free Tools and Templates:
- Needs Analysis Tools to help you gather requirements and buy the right product
- Help Desk and ITSM assessment tools to evaluate your processes and implement best practices
Which Solution Is Right for You?
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial
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