HIPAA-Compliant Help Desk, ITSM & Customer Service Software for Healthcare MSOs & Vendors
Ensure Compliance & Streamline Operations with Giva's All-in-One Platform
- Fast cloud deployment — ready in days
- Train staff in under 1 hour
- Fully customizable without consultants
We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow.
- Mike Norman, Director
- Mike Norman, Director
Which Solution Is Right for You?
What problems does Giva solve for healthcare Management Service Organizations (MSOs), medical software vendors and 3rd-party service providers?
Healthcare organizations work with hundreds of service providers that most patients never know about. Find out why Giva is a leading cloud-based IT provider for:
- Management Service Organizations (MSOs) in healthcare
- Electronic Health Record (EHR) software vendors
- Medical billing and coding companies
- Revenue cycle management firms in healthcare
Efficient Ticket Management
Resolves complex queries with rapid resolutions for time-sensitive healthcare environments.
Customizable Reporting and Analytics
Allows healthcare service providers to gain insight into their operations to make informed decisions, optimize their processes, and demonstrate value to their healthcare clients.
Scalability and Multi-Service Desk Functionality
Provides multiple service desks, which are particularly useful for large healthcare service providers, so they can segregate support services for different clients.
Simple & Fast Ticket Creation
At Giva, healthcare is at the heart of what we do. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase patient satisfaction.
Simple & Fast Ticket Creation
At Giva, healthcare is at the heart of what we do. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase patient satisfaction.
Intuitive Dashboard for Healthcare Services & Software Vendors
Some of the chief concerns we hear from CIOs, IT Managers and Directors of Patient Care at healthcare organizations is the lack of visibility to critical issues. Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Easy to Get Started & Maintain
Whether using Giva for internal help desk, IT service management or patient customer service, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow.
Mike Norman
Director
Giva's HIPAA compliant cloud IT help desk application has been an important foundation to our new strategy in IT, and has helped us achieve a 90% Service Level Agreement (SLA) compliance.
Louis Duhé
Vice President & Chief Information Officer
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
The Giva Service Management Suite and reports are consistently fast and responsive, proving that Giva has figured out how to build and scale a true cloud application delivered over the public Internet.
David Burne
IT Leader
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva is an outstanding IT service desk product and we recommend it to anybody that wants to increase customer satisfaction and IT productivity while lowering costs by saving man-hours.
Eric Taylor
IT Manager
The Giva Service Management Suite is a highly reliable solution which meets the demanding and high expectations of our customers.
Jim Kline
Director of Technology Group Operations
Rated 4.9/5 by Verified Customers
Giva holds a 4.9 out of 5 rating from dozens of verified reviews on Software Advice, with customers in healthcare, banking, and government citing HIPAA-ready security, fast setup, and responsive US-based support.
Reviewers consistently point to how quickly teams get comfortable with Giva, training new users in as little as ten minutes and typically within an hour, with one bank going live in just two days. That ease of use tends to translate into lasting relationships, with customers reporting five, six, and even twelve years on the platform, repeat purchases from returning buyers, and, at one children's mental health provider, no unscheduled downtime in six years. Across Giva's full customer base, median customer tenure runs about 12.8 years.
Reviewers also consistently describe switching to Giva from major enterprise platforms including ServiceNow®, Zendesk®, Freshdesk®, Jira®, and BMC®, with one healthcare customer rating Giva "Superior to ServiceNow, Remedy, Freshdesk, Jira, and ZenDesk."
More recent reviews also praise the Giva Copilot, whose AI-generated ticket summaries with customer sentiment and suggested next steps are credited with boosting team productivity.
Simple Pricing
Professional
$69/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- Up to 10 agents
- Up to 1500 end users or customers
- 3 service desks*
- 3 email inboxes for converting emails into service requests
Enterprise
$89/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- No maximum number of agents
- Unlimited end users or customers
- Unlimited service desks*
- Unlimited email inboxes for converting emails into service requests
Plus
- Concurrent & Floating License Tokens available to reduce cost for less active agents and senior personnel.
For more information, see:
- Customer Success Manager
* What is a Service Desk?
Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.
All Plans Provide:
Unlimited Everything — AI Copilot, Storage & Expert Support
- Unlimited storage
- Unlimited usage of AI Copilot
- Unlimited routine technical support
- Unlimited set-up assistance with product experts
- Minimum of 5 licenses required
Enterprise-Grade Security & Compliance Built In
- Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry
- HIPAA & HITECH compliance
- Giva will sign your Business Associates Agreement (BAA) to ensure full compliance in your state(s)
- SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance
- Cyber Liability insurance policy
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial
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