Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

Read Case Study

90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

Read Case Study

80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

Read Case Study

85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

Read Case Study

70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

Read Case Study

80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

Read Case Study

70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

Read Case Study

70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

Read Case Study

70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Delivering Care Anytime, Anywhere: Telehealth Alters the Medical Ecosystem

Customer Escalations - Why You Should Reward Customers Who Complain

Ten Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

5 Pitfalls to Avoid When Buying Cloud Software

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

How to Leverage Metrics & KPIs to Reduce Call Volume

Quiet Conquest - The ITIL Entrance Into American Healthcare

Blog

Sep 20, 2017 - 4 Reasons Why It is Important to Have Secure Business Associates

The number of breaches of unsecured protected health information (PHI) on record in the United States is over 2000 and counting. Read more

Sep 7, 2017 - 7 Tips to Help Protect Yourself Against Hackers

In October of 2016, a massive cyber attack against Dyn, a New Hampshire-based company that monitors internet traffic, blocked user access to many popular websites like Amazon, Twitter and Paypal. Read more

Aug 23, 2017 - 6 Key Components of a Service Level Agreement (SLA)

For businesses and consumers alike, ensuring that concise service level agreements (SLA) are obtained for certain products is crucial to seamless operation and support. Read more