Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software

Delivering Care Anytime, Anywhere: Telehealth Alters the Medical Ecosystem

Sample Service Level Agreement (SLA)

How to Inspire the Mind of a Company Leader

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

Presentation on Patient Safety: Achieving A New Standard for Care (Institute of Medicine Committee on Data Standards for Patient Safety November, 2003)

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

Blog

Nov 21, 2019 - Healthcare Cybersecurity Training: Here Are 6 Companies That Can Help

Photo Attribution: Jaiz Anuar/stock.adobe.com Employee error has long been acknowledged to be one of the main causes of healthcare security breaches. Read more

Nov 19, 2019 - Can MITA's Medical Device Security Guidance Help Your Organization?

Photo Attribution: wei/stock.adobe.com The Medical Imaging and Technology Alliance (MITA) recently published a cybersecurity and risk management guidance for medical devices in an attempt to direct healthcare providers on how to deal with device related issues. Read more

Nov 7, 2019 - Have You Visited Giva's Volunteer Resource Information Center?

Photo Attribution: LHG/stock.adobe.com Volunteers dedicate their time and efforts to a variety of industries, at every corner of the earth. Read more