Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

cript Examples of Angry Customer Situations
Sep 12, 2023 - Script Examples of Angry Customer Situations and Response Best Practices
cript Examples of Angry Customer Situations
Have you ever faced a challenging situation with an upset customer? It's a moment that can make or break the overall experience. Read more
Help Desk Ticket EXamples
Sep 6, 2023 - 12 Help Desk Ticket Examples (With Templates) For Busy IT Managers
Help Desk Ticket EXamples
IT help desks are busy operations. Read more
SLA Formula Calculations
Aug 29, 2023 - SLA Formula: How to Calculate and Improve Service Level Agreement Scores
SLA Formula Calculations
When it comes to customer service and IT support, Service Level Agreements (SLAs) are essential for ensuring high-quality customer service and maintaining contracts between in-house teams, customers, and service providers. Read more