Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

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the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Patient Safety Organizations

Webinar Key Point #5: Needs & Feature Requirements - IT Help Desk & Customer Service Software

How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership

The Joint Commission - Patient Safety

Help Desk Best Practices - What Features and Functions You Should Look For in Help Desk Software

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

Blog

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Photo Attribution: BSVIT/Shutterstock.com According to Allied Market Research, the worldwide mobile security market will have garnered $34.8 billion by the beginning of 2020. Read more

Jan 30, 2020 - Medical Cloud Computing: Top 5 Trends to Watch in 2020

Photo Attribution: Solveig Been/Shutterstock.com The term "cloud computing" dates back to 1996 when it was used inside the Houston-based office of Compaq Computer. Read more

Jan 29, 2020 - Healthcare Security Trends in 2020: Is Your Organization Ready?

Photo Attribution: Sazhnieva Oksana/Shutterstock.com While the sun has set completely on 2019, it is important to reflect on the changes that healthcare security has experienced over the last year. Read more