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Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
The Giva Difference
Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customizable without programming or consultants
Learn More
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
Client Success
90% reduction in the time required to configure/customize Giva
50% lower TCO over a three year period
40% increase in productivity of the IT service desk team by using Giva reports and dashboards
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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
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30% increase in productivity by using Giva dashboards and reports
Eliminated 24 hours/month of work to prepare reports
50% decrease in time required to open cases
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70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
70% increase in IT productivity in using the dashboards and real-time reports
65% increase in first call resolution metrics
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80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
70% increase in support management productivity using the Giva dashboard & real-time reports
60% increase in meeting Service Level Agreements
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70% increase in attorney and staff customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports
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70% decrease in call time due to intuitive design
70% increase in effectiveness in working with the development department
70% increase in number of calls captured due to intuitive design
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70% increase in productivity by using Giva dashboards and reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running on Giva
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Our Service Management Suite
IT Help Desk
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IT Change Management
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Knowledge Management
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Asset Management
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The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customizable
Highly customizable without programming or consultants
Featured Whitepapers
How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software
Why Encourage Negative Feedback to Make Customers "Sticky"
Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule
How to Inspire the Mind of a Company Leader
Sample IT Service Management (ITSM) Request for Proposal (RFP)
Customer Escalations - Why You Should Reward Customers Who Complain
HIT Policy Committee: Meaningful Use Workgroup Presentation
Blog
Feb 22, 2021 -
A 2021 Snapshot: 5 Main Causes of HIPAA Violations in Healthcare
In the United States, healthcare organizations are required to abide by the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
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Feb 18, 2021 -
7 Top IT Healthcare Security Tools & Strategies for 2021
In the health sector, priority is always given to saving lives while the security of personal health records (PHR) is sometimes overlooked.
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Feb 16, 2021 -
Proposed 2021 HIPAA Regulation Changes: What Can You Expect?
HIPAA has become more important now than ever before as more people are relying on telemedicine and other forms of online care.
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