AI-Powered HIPAA-Compliant Help Desk, Customer Service & ITSM Applications
Serving customers worldwide requiring high security & compliance in healthcare, banking, legal, state and local governments.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Which Solution Is Right for You?
Why Giva?
Founded in 1999, our median customer retention is 12.8 years
Giva provides more value than customers need at a better price, so there's no compelling reason to change vendors
How is Giva Different?
Beauty in Simplicity, Power in Functionality
Over Giva's 25-year history we have done the hard work of listening and understanding our customer’s constantly changing problems and pain points. Over two decades of customer conversations and a wealth of industry knowledge has been translated into our amazing software.
User-friendly simplicity and a short learning curve combined with robust features, creates software without compromise and long lasting customer relationships.
Swift Deployment, Lasting Value
Fast to deploy and easy to learn, Giva provides substantial functionality at a fraction of the implementation time of other solutions which can be measured in months and years.
Giva's 25-year track record of stability reduces your risk with a solution that evolves with your needs, ensuring a lasting and valuable investment.
Swift Deployment, Lasting Value
Fast to deploy and easy to learn, Giva provides substantial functionality at a fraction of the implementation time of other solutions which can be measured in months and years.
Giva's 25-year track record of stability reduces your risk with a solution that evolves with your needs, ensuring a lasting and valuable investment.
Listening, Learning, Evolving
An impressive cadence of 14 new releases every year shows how rapidly we incorporate customer feedback. Customers have a strong voice in shaping the product roadmap.
Our median customer retention is 12.8 years which is orders of magnitude longer than competitors in the Saas industry known for high customer churn.
Our Customers' Business Results
45%
Increase in Customer Satisfaction
47%
Boost in Efficiency with AI Copilot
56%
Increase in Team Productivity
70%
Reduction in Training Costs
Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry and it is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Here's What Our Customers Say
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We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow.
Mike Norman
Director
Giva's HIPAA compliant cloud IT help desk application has been an important foundation to our new strategy in IT, and has helped us achieve a 90% Service Level Agreement (SLA) compliance.
Louis Duhé
Vice President & Chief Information Officer
Selecting Giva was an excellent choice for Santé Health Systems. Compared with Ivanti® ITSM Help Desk, Giva is more intuitive, easier and faster to customize, more functional, and has outstanding reports and dashboards.
Juan Carlo Muro
IT Director
Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry.
Benson Smith
Customer Services Director
The Giva Service Management Suite and reports are consistently fast and responsive, proving that Giva has figured out how to build and scale a true cloud application delivered over the public Internet.
David Burne
IT Leader
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva is an outstanding IT service desk product and we recommend it to anybody that wants to increase customer satisfaction and IT productivity while lowering costs by saving man-hours.
Eric Taylor
IT Manager
There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use.
Floyd Withrow
Chief Information Officer
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
We estimate a 75% reduction in time-to-deploy when compared with our initial Ivanti® ITSM Help Desk implementation, and the reduction of a combined FTE position with system support in the hosted environment and ease of reporting.
Suzanne DeBlanc
Vice President Customer Service
We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year.
Neil Ferguson
Chief Technology Officer
Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design.
Ken Adams
Chief Information Officer
Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training.
Doug Duggan
Director of Customer Service
Westway is very satisfied with the hosted service and benefits provided by Giva. When comparing all of our IT vendors, Giva's commitment and passion in maintaining its products and providing excellent customer service is 'best in class' and clearly distinguished above the rest of our vendors.
Peter Griffiths
IT Director
The Giva Service Management Suite is a highly reliable solution which meets the demanding and high expectations of our customers.
Jim Kline
Director of Technology Group Operations
We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products.
William McDonald
CIO
Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application.
Steven Marks
CIO
Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional.
Tom Sultenfuss
President
We are very pleased with our decision to purchase Giva. We get a high level of support and dedication – in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer.
Sally Lee
Information Services, Project Manager
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