Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
Client Success
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customizable
Highly customizable without programming or consultants
Featured Whitepapers
Blog
Sep 12, 2022 - Unpacking Average Handle Time (AHT) and Call Center Quality Service
Average Handle Time (AHT) is one of the most important metrics in call centers, help desks, and contact centers.
Alongside first call resolution, churn rates, and customer satisfaction metrics (e.g. Read more
Sep 8, 2022 - Conversational Customer Service and Quality: Are You Keeping Up With Customer Experience Trends?
Gone are the days when all a company needed to make sales was a good product. Read more
Sep 5, 2022 - B2B Customer Journey vs Experience Journey Mapping
Before the Internet, business to business (B2B) customer journeys were simpler, linear, and customers had less control. Read more