Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Client Success

Featured Whitepapers

Blog

ITIL Iterative Process
Nov 21, 2022 - What Are the Most Important Key Performance Indicators (KPIs) & Metrics for IT Operations Managers?
ITIL Iterative Process
IT and IT Service Management (ITSM) is a data-intensive business and operational function. Read more
ITIL Iterative Process
Nov 15, 2022 - A Comprehensive Guide of ITIL Principle 3: Iterative Process Improvement with Feedback
ITIL Iterative Process
ITIL® plays an integral role in IT management and ITSM teams within organizations. Read more
IT Business Continuity Plan (BCP)
Nov 7, 2022 - Do You Have a Business Continuity Plan (BCP) for Your IT Department?
IT Business Continuity Plan (BCP)
In today's society, several factors can impact business continuity. Read more