Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
The Giva Difference
Giva helps teams achieve Service Management excellence
Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organizations
One-week deployment for a geographically dispersed workforce
60 percent higher ROI than competing help desk software applications
Tools to maintain an 80 percent first call resolution rate
An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
In the world of IT service, swarming is a fancy way of saying "let's get the right people together to fix this issue." Intelligent Swarming, as it is sometimes called, is a customer service strategy that involves a collaborative effort among support agents and experts from different teams within an organization to solve complex service cases or major incidents. Read more