Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
MetroHealth
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Responding to Positive Reviews EXamples
Jun 17, 2024 - Effective Strategies for Responding to Positive Reviews: Examples and Tips
Responding to Positive Reviews EXamples
Customer reviews wield significant influence over a business's reputation and success. Read more
Customer Service Levels
Jun 12, 2024 - Customer Service Levels: Definitions, Importance and 20 Creative Improvement Strategies
Customer Service Levels
Determining the current customer service level of any support organization plays an indispensable part of a company's success and reputation. Read more
IT Customer Service
Jun 5, 2024 - Complete Guide to Information Technology (IT) Customer Service
IT Customer Service
While sometimes not considered so, Information Technology (IT) is very customer-oriented. Read more