Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

Read Case Study

90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

Read Case Study

80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

Read Case Study

85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

Read Case Study

70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

Read Case Study

80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

Read Case Study

70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

Read Case Study

70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

Read Case Study

70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Webinar Key Point #6: Ask Vendors Key Questions - IT Help Desk & Customer Service Software

Getting it Right: Improve Patient Safety through Incident Reporting

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

How to Build a Virtuous Cycle for IT Technical Support: IT Help Desk Best Practices from Schulte Roth & Zabel LLP, an Award Winning Top 100 Law Firm

Giva Cloud Customer Service Quick Reference Guide

Webinar Key Point #7: Total Cost of Ownership - IT Help Desk & Customer Service Software

Health Information Privacy

Blog

Sep 26, 2016 - CSR Spotlight: Expedia is Helping Cancer Patients See the World

Between treatment, hospitalization, pain and fear, children battling cancer often have fewer opportunities to travel and go on adventures in the outside world. Read more

Sep 22, 2016 - 4 Keys for Integrating ITIL and the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. Read more

Sep 20, 2016 - Why Succumbing to Cyber Extortion is Dangerous

On February 5, 2016, the use of ransomware on Los Angeles' Hollywood Presbyterian Medical Center caused a shutdown of their systems and served as a reminder of the increasingly pressing issue of cyber extortion. Read more