Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

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the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Webinar Key Point #8: Negotiating License Terms - IT Help Desk & Customer Service Software

Webinar Key Point #4: Current Problems & Issues - IT Help Desk & Customer Service Software

First Call Resolution Calculator Excel Tool

Customer Escalations - Why You Should Reward Customers Who Complain

Why Encourage Negative Feedback to Make Customers "Sticky"

Interview Question and Answers for Any Job Candidate

Why the Cloud is Taking Over Traditional IT Systems?

Blog

May 7, 2019 - Social Media: A Direct Path to Better Customer Service

Oftentimes, news of an organization's social customer care (or lack thereof) goes viral and for a short amount of time, the business is put under the microscope by news outlets and social media users. Read more

Apr 16, 2019 - How Fax Machines Today Can Still Allow Cyber Attacks

In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. Read more

Apr 10, 2019 - Hospitals Fail at HIPAA PHI Request Regulations

A recent Yale study revealed that a large number of American hospitals fail to provide patient records upon request. Read more