Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Backout vs Rollback Plan
Mar 8, 2023 - Remediation Planning: How a Backout Plan Differs from a Rollback Plan in IT
Backout vs Rollback Plan
Change Management is a constant for ITIL and ITSM. Read more
IT Support Swarming
Mar 1, 2023 - IT Swarming: Getting the Job Done Through "Controlled Chaos"
IT Support Swarming
In the world of IT service, swarming is a fancy way of saying "let's get the right people together to fix this issue." Intelligent Swarming, as it is sometimes called, is a customer service strategy that involves a collaborative effort among support agents and experts from different teams within an organization to solve complex service cases or major incidents. Read more
Measure SLA Performance
Feb 22, 2023 - What SLA Metrics Are Worth Watching? 8 Key Metrics for Measuring Service Level Agreement Performance
Measure SLA Performance
Every IT and ITSM (IT Service Management) leader must closely monitor Service Level Agreement (SLA) performance metrics. Read more