Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Help Desk Glossary of Terms

Sample Service Level Agreement (SLA)

Healthcare Industry Best Practices for Cloud Security and Transparency

Ten Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

Webinar Key Point #7: Total Cost of Ownership - IT Help Desk & Customer Service Software

Ten Ways IT Infrastructure Library® (ITIL) Can Improve Information Security

How to Inspire the Mind of IT Company Leaders

Blog

May 23, 2017 - Infrastructure & Cloud Services Becoming Important Necessities for Healthcare Organizations

Long gone are the days when healthcare organizations could not trust cloud security to manage their protected health information. Read more

May 11, 2017 - Volunteer Spotlight: Elementary School Teacher’s "Boys With a Purpose" Works Wonders on Students

Raymond Nelson, student support specialist at Memminger Elementary, works with students with behavioral or domestic struggles. Read more

May 5, 2017 - CISO Conferences and Summits in Canada for 2017

In an effort to assist our Canadian CISO clients, Giva has compiled a listing of upcoming 2017 conferences and summits. Read more