Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Experience Giva's Intuitive Design

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Explore Giva's Powerful Reporting

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Learn About Giva's Customization

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

40 to 80 in No time Flat - Proven Techniques to Drive First Call Resolution

Sample Service Level Agreement (SLA)

Webinar Key Point #7: Total Cost of Ownership - IT Help Desk & Customer Service Software

Knowledge Management Return On Investment (ROI) Overview

How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership

How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

The JCAHO Patient Safety Event - Taxonomy: A Standardized Terminology and Classification Schema for Near Misses and Adverse Events

Blog

Aug 11, 2017 - 2 Important Recommendations That Can Help Ensure HIPAA Compliance

For healthcare organizations, remaining HIPAA compliant can be both necessary and challenging. Read more

Jul 28, 2017 - 4 Simple Tips to Improve Cyber Security Hygiene

Each year, Verizon compiles a Data Breach Investigations Report (DBIR). Read more

Jul 14, 2017 - Understanding the Basics of Service Level Agreements

A service level agreement (SLA) usually refers to the contract between an end-user and a service provider. Read more