Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

The JCAHO Patient Safety Event - Taxonomy: A Standardized Terminology and Classification Schema for Near Misses and Adverse Events

How to Successfully Implement & the Benefits of Customer Logging of Service Requests

2013 American Lawyer's (AM Law) Midlevel Associates Technology Survey

How to Leverage Metrics & KPIs to Reduce Call Volume

The Value of Surveys

Help Desk Staffing Models - Simple Analysis Can Save You Money

Sample Service Level Agreement (SLA)

Blog

Aug 8, 2019 - 4 Crucial Lines of Defense Against Phishing Attacks

A recent report released by GreatHorn reveals that security leaders have witnessed a 25 percent rise in phishing attacks that break through security defenses. Read more

Aug 1, 2019 - 3 Important Ways Electronic Health Record Access Can Be Improved

The use of online health records has risen by 24 percent. Read more

Jul 31, 2019 - How ITIL Implementation Can Benefit Your Company

The Information Technology Infrastructure Library (ITIL) is an internationally accepted set of ITSM best practices. Read more