Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

Important Questions to Ask When Negotiating Software License Agreements

Interview Question and Answers for Any Job Candidate

Help Desk Staffing Models - Simple Analysis Can Save You Money

How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership

Top 100 Law Firm Builds a Business Case to Replace FrontRange HEAT with Giva Cloud Computing

Blog

Apr 16, 2019 - How Fax Machines Today Can Still Allow Cyber Attacks

In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. Read more

Apr 10, 2019 - Hospitals Fail at HIPAA PHI Request Regulations

A recent Yale study revealed that a large number of American hospitals fail to provide patient records upon request. Read more

Mar 29, 2019 - Upcoming CIO Events in Canada for 2019

Canadian companies today need IT leaders that are capable of adapting to the rapidly changing technology landscape and can promote information sharing and networking. Read more