Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

Read Case Study

90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

Read Case Study

80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

Read Case Study

85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

Read Case Study

70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

Read Case Study

80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

Read Case Study

70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

Read Case Study

70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

Read Case Study

70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?

Customer Escalations - Why You Should Reward Customers Who Complain

What Are Giva License Options? How Do They Work?

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

HIMSS HIElights

Comparison of 2010-2013 Technical Support-American Lawyer Technology Survey

5 Pitfalls to Avoid When Buying Cloud Software

Blog

Feb 14, 2019 - 3 Ways to Cure Corporate Amnesia Through Knowledge Management

The Business dictionary defines corporate amnesia as the loss of corporate memory: skills that were not transferred and valuable knowledge which was not (or could not be) documented, due to excessive downsizing, frequent layoffs, or un-managed employee attrition. Read more

Feb 7, 2019 - 5 Ways to Remedy a Bad Customer Service Situation

No matter how hard you may try, delivering great customer service all the time may simply not be possible. Read more

Feb 1, 2019 - Upcoming U.S. Cyber Security Events for 2019

2018 witnessed an increase in cyber security awareness by the government, private organizations and the general public. Read more