Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud

The Giva Difference

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Learn More
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Client Success

The Giva Difference

The Giva Difference: Fast Deployment
Fast Deployment
Deploy in days, train in 1 hour
The Giva Difference: Powerful Reporting
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
The Giva Difference: Highly Customizable
Highly Customizable
Highly customizable without programming or consultants

Featured Whitepapers

Blog

Building Knowledge Bases How to Make Them Excellent
Aug 2, 2022 - Knowledge Base Creation Best Practices to Make Them Excellent
Building Knowledge Bases How to Make Them Excellent
When customers have a positive experience with a brand, when customer service is responsive and helpful, that influences 90% of buying and retention decisions, according to HubSpot research.  Read more
IT Job Outlook Post Pandemic Great Resignation
Jul 28, 2022 - IT Job Outlook Post Pandemic and Great Resignation
IT Job Outlook Post Pandemic Great Resignation
In January of 2022, Giva published an article about the Great Resignation, and halfway through 2022, we wonder what's next? Is the Great Resignation still happening? Is it changing, and, more importantly for our audience, how is it or will it affect jobs in the IT industry? Employees in every sector are unsettled in a post-COVID-19-pandemic world. Read more
Measuring Employee Productivity KPIs & Metrics
Jul 26, 2022 - How to Measure Productivity in the Workplace with KPIs and Metrics
Measuring Employee Productivity KPIs & Metrics
Productivity metrics are a great way to measure how well your employees perform at work — but are they reliable every time? You want to ensure your employees are thriving in their roles, and the best way to make sure that happens is to check on your employees' productivity scores. Read more