Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
MetroHealth
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

IT Help Desk Outsourcing
May 16, 2024 - Top 10 IT Help Desk Outsourcing Providers for 2024 Plus Outsourcing Benefits and Cautions
IT Help Desk Outsourcing
IT help desk outsourcing has been around almost as long as there have been IT help desks. Read more
5-Star Customer Service Skills
May 13, 2024 - 5-Star Customer Service: Skills for Promoting Excellence in Every Interaction Plus Examples
5-Star Customer Service Skills
Great customer service transcends basic needs — it transforms every interaction into a memorable and meaningful experience. Read more
Customer Service Excellence
May 6, 2024 - 23 Characteristics of Customer Service Excellence and Steps for How to Implement and Measure
Customer Service Excellence
Excellence in customer service has become a key differentiator for organizations striving to attract and retain customers. Read more