Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Negative Words vs Positive Words in Customer Service
Feb 1, 2024 - Negative Words vs. Positive Words in Customer Service
Negative Words vs Positive Words in Customer Service
The power of words is undeniable. Read more
Fit for Use
Jan 29, 2024 - "Fit for Use" Service Delivery Fully Explained
Fit for Use
In IT service delivery and other customer service initiatives, the principle of "Fit for Use" goes beyond mere functionality. Read more
Customer Service Problem Solving
Jan 22, 2024 - 12 Top Techniques for Customer Service Problem Solving
Customer Service Problem Solving
In the dynamic landscape of customer interactions, effective customer service problem solving is more than beneficial — it's a necessity. Read more