Service Management Suite
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Deploy in Days/Train in 1 Hour
Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
Robust, Fast & Painless Reporting for Higher Quality Decision Making
Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.
Highly Customizable Without Programming or Consultants
Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Featured Whitepapers
Blog
Jun 7, 2019 - 5 Types of Help Desk: Which is Right For You?
Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. Read more
May 31, 2019 - 4 Proven Ways to Achieve Proactive Customer Service
Proactivity in customer service is an efficient way of cementing customer loyalty while simultaneously decreasing service calls and ticket traffic by solving problems before they even come into existence. Read more
May 24, 2019 - Healthcare Data Security in the Age of Precision Medicine
Pharmacogenomics, or the study of the human genome's response to drugs, originated in the late 1990s. Read more
