The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customizable without programming or consultants
Client Success
- 90% reduction in configure/customize time
- 50% lower TCO over a three year period
- 40% increase in IT productivity
- 80% productivity increase with dashboards
- 60% increase in meeting SLAs
- 45% increase in number of calls logged
- 85% easier to get up and running on Giva
- 50% decrease in time required to open cases
- Eliminated 24 hours per month of report preparation
- 70% lower TCO over a three year period
- 70% increase in IT productivity
- 65% increase in first call resolution metrics
- 80% increase in capturing calls
- 70% increase in support team productivity
- 60% increase in meeting SLAs
- 70% increase in customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness working with the development team
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards/reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running
Our Service Management Suite
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customizable
Highly customizable without programming or consultants
Featured Whitepapers
Blog
Sep 17, 2020 - Improve Your Customer Service With These Top 5 Communication Tools
Customers at many businesses envision a smooth experience from beginning to end. Read more
Sep 15, 2020 - Verizon 2020 Data Breach Findings You Need to Know
The Verizon enterprise has recently issued its 2020 Data Breach Investigations Report (DBIR). Read more
Sep 10, 2020 - 3 Important Ways to Protect Data in Your Telehealth Practice
Though aimed at being a convenient alternative, telehealth practices must do their best to replicate in-person visits. Read more