Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customize time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customizable Without Programming or Consultants

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

40 to 80 in No time Flat - Proven Techniques to Drive First Call Resolution

Webinar Key Point #3: Learn Latest Best Practices - IT Help Desk & Customer Service Software

Is It Safe For Your Company to Use Mobile Applications Especially in Healthcare?

Healthcare Data Breaches on the Rise - Implications and Solutions

How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry

Knowledge Management Return On Investment (ROI) Overview

Webinar Key Point #4: Current Problems & Issues - IT Help Desk & Customer Service Software

Blog

Jun 8, 2018 - 4 Human Errors in Cyber Security

Human error is inevitable, and that is exactly what hackers count on. Read more

May 25, 2018 - 7 Best Practices for Knowledge Management Organizational Culture

The effective implementation of Knowledge Management (KM) can reap great rewards. Read more

Apr 19, 2018 - 5 Ways the CIO Role Has Changed

Throughout recent years, the role of the CIO has been subjected to many rapid changes and developments. Read more