Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Personal Knowledge Management (PKM)
May 30, 2023 - How Personal Knowledge Management (PKM) Fits Into ITIL Knowledge Management
Personal Knowledge Management (PKM)
In almost every profession and job, personal knowledge management (PKM) is something most of us do every day without realizing it. Read more
AI HIPAA Compliance
May 26, 2023 - Artificial Intelligence (AI) and Its Threats to HIPAA Compliance
AI HIPAA Compliance
In today's rapidly evolving healthcare landscape, artificial intelligence (AI) has emerged as a powerful force, revolutionizing various aspects of patient care and operational efficiency. Read more
Knowledge Management (KM) Best Practices
May 23, 2023 - Guide to Knowledge Management Best Practices, Tools, and Features
Knowledge Management (KM) Best Practices
Knowledge management serves two purposes: giving front-line, usually customer-centric staff, the information they need to provide customer service. Read more