Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud

The Giva Difference

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Learn More
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Client Success

The Giva Difference

The Giva Difference: Fast Deployment
Fast Deployment
Deploy in days, train in 1 hour
The Giva Difference: Powerful Reporting
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
The Giva Difference: Highly Customizable
Highly Customizable
Highly customizable without programming or consultants

Featured Whitepapers

Blog

Fast Call Center Average Handle Time (AHT)
Sep 12, 2022 - Unpacking Average Handle Time (AHT) and Call Center Quality Service
Fast Call Center Average Handle Time (AHT)
Average Handle Time (AHT) is one of the most important metrics in call centers, help desks, and contact centers.  Alongside first call resolution, churn rates, and customer satisfaction metrics (e.g. Read more
Conversational Customer Service & CX Trends
Sep 8, 2022 - Conversational Customer Service and Quality: Are You Keeping Up With Customer Experience Trends?
Conversational Customer Service & CX Trends
Gone are the days when all a company needed to make sales was a good product. Read more
Customer Journey vs Experience Journey Mapping
Sep 5, 2022 - B2B Customer Journey vs Experience Journey Mapping
Customer Journey vs Experience Journey Mapping
Before the Internet, business to business (B2B) customer journeys were simpler, linear, and customers had less control. Read more