Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

80 20 Rule Pareto Principle
Jan 18, 2023 - How to Use the 80/20 Rule (Pareto Principle) in IT Service Management
80 20 Rule Pareto Principle
The 80/20 Rule is the principle that 80% of the effects come from 20% of the causes. Read more
IT Certifications
Jan 12, 2023 - Are IT Certifications Worth It? Our Guide to the Top IT Certificates
IT Certifications
Is it worth it for companies to encourage IT certifications for their technology employees? What certifications are organizations most interested in? Gaining competency in various areas helps expand the possibilities for your company's growth and an individual's job opportunities. Read more
CIO IT Challenges
Jan 10, 2023 - What Do CIOs Face Today? Top IT Challenges CIOs Care & Worry About
CIO IT Challenges
Many medium to large-scale businesses have dedicated Chief Information Officers, or CIOs for short. Read more