Compliant ITSM, Help Desk & Client Support Software for Financial Institutions & Banks
Enhance Security & Service Delivery with Giva's Support Platform for Banks & Financial Institutions
- Supports compliance with industry regulations
- Improves service for internal teams & customers
- Built-in audit & logging capabilities
Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry.
- Benson Smith, Customer Services Director
- Benson Smith, Customer Services Director
Which Solution Is Right for You?
What problems does Giva solve for banks, financial firms and fintech firms?
Streamlined IT Support and Service Management
Giva's user-friendly interface and robust features enable banks and financial firms to efficiently manage IT support requests and service delivery. With fast deployment, firms can quickly implement a highly customizable system, resulting in increased team productivity and a 56% boost in overall efficiency.
Enhanced Client Service and Satisfaction
With Giva, banks and financial firms can provide prompt and accurate responses to end user issues. This leads to improved satisfaction, with users reporting a 45% increase in customer satisfaction rates.
Improved Security and Compliance
High security is crucial for handling sensitive client information and Giva offers HIPAA-compliance at no additional cost. Our stringent security and compliance standards help protect against data breaches and cyberattacks, ensuring client privacy and maintaining your firm's reputation.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from people just like you is your frustration with obtaining constant visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical IT service issues with charts, metrics and analytics.
Simple Ticket Creation
At Giva, we know financial firms very well working with many of the top firms over the last 27 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase end user satisfaction.
Simple Ticket Creation
At Giva, we know financial firms very well working with many of the top firms over the last 27 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase end user satisfaction.
Out-of-the-Box and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact end users.
Provide Your Firm with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry.
Benson Smith
Customer Services Director
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training.
Doug Duggan
Director of Customer Service
Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional.
Tom Sultenfuss
President
Rated 4.9/5 by Verified Customers
Giva holds a 4.9 out of 5 rating from dozens of verified reviews on Software Advice, with customers in healthcare, banking, and government citing HIPAA-ready security, fast setup, and responsive US-based support.
Reviewers consistently point to how quickly teams get comfortable with Giva, training new users in as little as ten minutes and typically within an hour, with one bank going live in just two days. That ease of use tends to translate into lasting relationships, with customers reporting five, six, and even twelve years on the platform, repeat purchases from returning buyers, and, at one children's mental health provider, no unscheduled downtime in six years. Across Giva's full customer base, median customer tenure runs about 12.8 years.
Reviewers also consistently describe switching to Giva from major enterprise platforms including ServiceNow®, Zendesk®, Freshdesk®, Jira®, and BMC®, with one healthcare customer rating Giva "Superior to ServiceNow, Remedy, Freshdesk, Jira, and ZenDesk."
More recent reviews also praise the Giva Copilot, whose AI-generated ticket summaries with customer sentiment and suggested next steps are credited with boosting team productivity.
Simple Pricing
Professional
$69/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- Up to 10 agents
- Up to 1500 end users or customers
- 3 service desks*
- 3 email inboxes for converting emails into service requests
Enterprise
$89/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- No maximum number of agents
- Unlimited end users or customers
- Unlimited service desks*
- Unlimited email inboxes for converting emails into service requests
Plus
- Concurrent & Floating License Tokens available to reduce cost for less active agents and senior personnel.
For more information, see:
- Customer Success Manager
* What is a Service Desk?
Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.
All Plans Provide:
Unlimited Everything — AI Copilot, Storage & Expert Support
- Unlimited storage
- Unlimited usage of AI Copilot
- Unlimited routine technical support
- Unlimited set-up assistance with product experts
- Minimum of 5 licenses required
Enterprise-Grade Security & Compliance Built In
- Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry
- HIPAA & HITECH compliance
- Giva will sign your Business Associates Agreement (BAA) to ensure full compliance in your state(s)
- SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance
- Cyber Liability insurance policy
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial
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