IT Service Management (ITSM) Software by Giva
AI Powered & HIPAA Compliant
Amplify Your Value, Not Your Effort
- Giva orchestrates IT harmony for all & is your trusted guide. Full ITIL® compliance, or just some — either way we make it easy
- Start serving customers after just 1 hour of training
- Resolve issues quickly and effortlessly with AI Copilots, automation & smart workflows
- Get immediate & actionable insights with highly visual dashboards, reports, charts & graphs
- Lower report preparation time by up to 80% & reduce training costs by up to 70%
Safety and Security of HIPAA/HITECH Compliance
As Easy as Setup, Track, Flourish
Quick Setup
IT Service Management Incident Creation, Simplified
Easy, Robust, Real-Time Reports
AI Copilots Dramatically Increase Productivity
ITSM Knowledge Copilot
ITSM Ticket Copilot
Knowledge Copilot for HR
Onboard Rapidly & Get Expert Support for Immediate Success
- Integrate Your WayStart with Service Management and then move to more ITIL modules as desired
- Receive Free Setup SupportGet free setup assistance during 30-day trial and beyond, guided by USA-based product experts
- Boost Agent ReadinessUse extensive training resources (video tutorials, self-paced tours, quick start guides, FAQs)
- Minimize Setup and Training CostsLessen training time with intuitive designs, and simplify startup with no coding, programming, or consultants required
Onboard Rapidly & Get Expert Support for Immediate Success
- Integrate Your WayStart with Service Management and then move to more ITIL modules as desired
- Receive Free Setup SupportGet free setup assistance during 30-day trial and beyond, guided by USA-based product experts
- Boost Agent ReadinessUse extensive training resources (video tutorials, self-paced tours, quick start guides, FAQs)
- Minimize Setup and Training CostsLessen training time with intuitive designs, and simplify startup with no coding, programming, or consultants required
Enhance User Autonomy with Self-Service & Knowledgebase Solutions
- Empower UsersUtilize AI-powered Knowledgebase Copilots to guide employee self-service
- Relieve Agents from Common QuestionsReceive AI-curated answers to common questions with the Customer Self-Service Portal
- Integrate for More AutomationUse Giva's API for easy integration with web forms and applications
Make Fast Business Decisions With Deep & Comprehensive Out-of-Box Reporting & Analytics
- Substantially Improve Customer SatisfactionAlways-on/working in the background, real-time customer survey results allow quick action to keep end users happy
- Lower Report Preparation Time by Up to 80%Get Giva's revolutionary Easy Three-Click Reporting™, to create, share, save, and schedule autorun reports, freeing up valuable resources for strategic initiatives
- Avoid Getting BlindsidedVisual reporting tools allow for early and rapid trend detection facilitating proactive problem-solving with improvements and timely interventions
Make Fast Business Decisions With Deep & Comprehensive Out-of-Box Reporting & Analytics
- Substantially Improve Customer SatisfactionAlways-on/working in the background, real-time customer survey results allow quick action to keep end users happy
- Lower Report Preparation Time by Up to 80%Get Giva's revolutionary Easy Three-Click Reporting™, to create, share, save, and schedule autorun reports, freeing up valuable resources for strategic initiatives
- Avoid Getting BlindsidedVisual reporting tools allow for early and rapid trend detection facilitating proactive problem-solving with improvements and timely interventions
Boost Visibility & Productivity With Real-Time Dashboard
- Gain Strategic AdvantageGet instant visibility into critical issues and operational hotspots
- Minimize Time to ValueCustomize the dashboard with a rapid 3-minute setup using a pre-built library of widgets
- Accelerate Decision-MakingA streamlined, clutter-free dashboard prioritizes speed and simplicity
Increase customer satisfaction by 38%
Achieve rapid issue resolution, powered by our easy-to-navigate app and smart workflow automation
Boost operational efficiency with AI Copilots by 47%
Knowledge Copilots identify correct answers/issue resolutions and AI ticket summaries decrease time to resolution
Reduce training costs by up to 70%
Learn easily with our intuitive design, allowing new team members to become proficient in hours, not weeks
Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow.
Mike Norman
Director
Selecting Giva was an excellent choice for Santé Health Systems. Compared with Ivanti® ITSM Help Desk, Giva is more intuitive, easier and faster to customize, more functional, and has outstanding reports and dashboards.
Juan Carlo Muro
IT Director
The Giva Service Management Suite and reports are consistently fast and responsive, proving that Giva has figured out how to build and scale a true cloud application delivered over the public Internet.
David Burne
IT Leader
There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use.
Floyd Withrow
Chief Information Officer
We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year.
Neil Ferguson
Chief Technology Officer
Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design.
Ken Adams
Chief Information Officer
We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products.
William McDonald
CIO
Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application.
Steven Marks
CIO
We are very pleased with our decision to purchase Giva. We get a high level of support and dedication – in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer.
Sally Lee
Information Services, Project Manager
Rated 4.9/5 by Verified Customers
Giva holds a 4.9 out of 5 rating from dozens of verified reviews on Software Advice, with customers in healthcare, banking, and government citing HIPAA-ready security, fast setup, and responsive US-based support.
Reviewers consistently point to how quickly teams get comfortable with Giva, training new users in as little as ten minutes and typically within an hour, with one bank going live in just two days. That ease of use tends to translate into lasting relationships, with customers reporting five, six, and even twelve years on the platform, repeat purchases from returning buyers, and, at one children's mental health provider, no unscheduled downtime in six years. Across Giva's full customer base, median customer tenure runs about 12.8 years.
Reviewers also consistently describe switching to Giva from major enterprise platforms including ServiceNow®, Zendesk®, Freshdesk®, Jira®, and BMC®, with one healthcare customer rating Giva "Superior to ServiceNow, Remedy, Freshdesk, Jira, and ZenDesk."
More recent reviews also praise the Giva Copilot, whose AI-generated ticket summaries with customer sentiment and suggested next steps are credited with boosting team productivity.
Simple Pricing
Professional
$69/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- Up to 10 agents
- Up to 1500 end users or customers
- 3 service desks*
- 3 email inboxes for converting emails into service requests
Enterprise
$89/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- No maximum number of agents
- Unlimited end users or customers
- Unlimited service desks*
- Unlimited email inboxes for converting emails into service requests
Plus
- Concurrent & Floating License Tokens available to reduce cost for less active agents and senior personnel.
For more information, see:
- Customer Success Manager
* What is a Service Desk?
Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.
All Plans Provide:
Unlimited Everything — AI Copilot, Storage & Expert Support
- Unlimited storage
- Unlimited usage of AI Copilot
- Unlimited routine technical support
- Unlimited set-up assistance with product experts
- Minimum of 5 licenses required
Enterprise-Grade Security & Compliance Built In
- Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry
- HIPAA & HITECH compliance
- Giva will sign your Business Associates Agreement (BAA) to ensure full compliance in your state(s)
- SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance
- Cyber Liability insurance policy
Giva IT Service Management (ITSM) Software FAQs
Giva's ITSM software is a cloud-based, ITIL-aligned platform for managing IT (and other department) services across an organization — incidents, requests, knowledge, and assets — with AI Copilots, automation, and real-time reporting, deployable with only one hour of training.
Yes. Giva lets you configure multiple independent "Service Desks" — separate instances for IT, HR, Facilities, Marketing, Research, or any other department — each with its own workflows and data isolation, all managed under one ITSM platform.
Giva's ITSM platform is ITIL®-aligned out of the box, covering incident, knowledge, and asset management, with the option to adopt full ITIL practices or only the parts your organization needs — you're not required to implement every ITIL process to use it.
Help Desk is built around one service desk, typically IT support. ITSM is built for organizations that need multiple service desks across departments under a shared platform, plus broader ITIL alignment for change, asset, and knowledge management at scale.
Yes — ITSM includes Knowledge (plus a Knowledge Copilot for HR) built on Retrieval-Augmented Generation, so answers come only from your own knowledge base, and they and the Ticket Copilots run in a private Azure/OpenAI environment that never uses your data for model training.
It provides a REST-based API for syncing with Active Directory, LDAP, SAP, Oracle, or HR systems, an LDAP/AD sync tool for automated user provisioning, and web forms for HR, Facilities, or project-request intake into Giva tickets.
HIPAA/HITECH, HITRUST, SSAE 18 SOC 2 Type 2, GDPR, EU-U.S. Data Privacy Framework, PIPEDA, SOX, and CCPA compliance, with a signed BAA available for regulated customers.
Professional is $69/agent/month and Enterprise is $89/agent/month (billed annually, 5-license minimum). Only users who need to view/manage requests across the organization (IT, HR, etc. staff) require a license — end users submitting their own requests don't. Fixed, Concurrent, and Floating license types can be combined to fit different usage patterns.
Yes — Giva's Change Management module integrates directly into your existing ITSM deployment in addition to being available as a standalone product.
Giva serves organizations of varying sizes that require high security and compliance, particularly in healthcare, banking/financial services, legal, higher education, and government — with the flexibility to start with one service desk and expand to more ITIL modules over time.
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial
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