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Customer Service Events in the U.S. for 2020

Customer Service Events in the US for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events this year have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2020.

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Upcoming Cyber Security Events for 2020

Upcoming Cyber Security Events for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

2019 witnessed an increase in cyber security awareness by the government, private organizations and the general public. People now care more about data security and hold organizations accountable when they fail to protect it. For this reason and many others, 2020 will be jam packed with cyber security conferences and events. For your convenience, Giva has compiled the following list of upcoming cyber security events happening in the United States:

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Healthcare Security Events Happening in the U.S. in 2020

Healthcare Security Events Happening in the US in 2020

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Cyber security is a growing concern for healthcare entities in the US. The fear of threats has encouraged healthcare providers to connect and collaborate to protect themselves and the data of their patients from attackers. The following healthcare security events are some great opportunities for collaboration on the issue:

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LifeLabs Data Breach Potentially Affects 15 Million Canadians

LifeLabs Data Breach Potentially Affects 15 Million Canadians

Photo Attribution: hafakot/Shutterstock.com

LifeLabs, a Canadian owned and operated company, performs over 112 million laboratory tests to help diagnose, treat, monitor and prevent disease for Canadian patients across the country every year.

On Tuesday, December 18th, 2019, LifeLabs announced a data breach that could affect up to 15 million previous, current and future clients.

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Check Out These Canadian Cybersecurity Events in 2020

Canadian Cybersecurity Events in 2020

Photo Attribution: Dmitry Kovalchuk/Shutterstock.com

Whether it be for work, play, shopping, banking, business, getting our news and just staying in touch, Canadians are online everyday. The same digital infrastructure that enhances our quality of life can also leave us vulnerable. Data supplied by the Government of Canada states that cybercrime in Canada causes more than $3 billion in economic losses each year.

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How Does HIPAA Differ from PIPEDA?

How Does HIPAA Differ from PIPEDA

The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy. It is comparable to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, however, there are a few key differences to be aware of.

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Healthcare Cybersecurity Training: Here Are 6 Companies That Can Help

Healthcare Cybersecurity Training Here are 6 Companies That Can Help

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Employee error has long been acknowledged to be one of the main causes of healthcare security breaches. Still, a recent report by Kaspersky revealed that approximately one in four healthcare employees, ranging from doctors to admin staff, have never received cybersecurity training. Moreover, 11% of those that did receive training said that it only happened once during the on-boarding process.

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Can MITA's Medical Device Security Guidance Help Your Organization?

MITA's Medical Device Security Guide

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The Medical Imaging and Technology Alliance (MITA) recently published a cybersecurity and risk management guidance for medical devices in an attempt to direct healthcare providers on how to deal with device related issues. It acts as a voluntary guide and outlines security features that have been integrated into medical devices. The standard, called the Manufacturer Disclosure Statement for Medical Device Security (MDS2), was developed by and with industry stakeholders in mind.

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Have You Visited Giva's Volunteer Resource Information Center?

Giva's Volunteer Resource Information Center

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Volunteers dedicate their time and efforts to a variety of industries, at every corner of the earth. Data from a survey released by the U.S. Bureau of Labor Statistics in 2016, the most recent year available, shows that about one-quarter of Americans take time to volunteer. Giva believes that by offering spare time, unique skills, talents and more, you can affect positive change, both in your life, another person's life, and the world as a whole.

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4 Things 5G Will Not Bring to the Healthcare Security Table

4 Organizations Offering Change Management Training

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Like 3G and 4G before it, the introduction of 5th Generation Networks (5G) has been advertised as the next best thing. And while 5G may be considered much more user friendly than any of its predecessors, how well cybersecurity will fare after the introduction of the new network is still unknown. One must remember that the features that make 5G so convenient to use are the very things that also make it a security threat. Add the personal health information of millions, if not billions, of patients into the mix and the healthcare sector now has some big decisions to make.

The following are things that healthcare security professions will need to effectively address as a result of the inevitable introduction of 5G technology:

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