Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Customer Service Levels: Definitions, Importance and 20 Creative Improvement Strategies

Customer Service Levels

Determining the current customer service level of any support organization plays an indispensable part of a company's success and reputation. Advancing a team's service level helps ensure lasting customer satisfaction and loyalty.

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Complete Guide to Information Technology (IT) Customer Service

IT Customer Service

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While sometimes not considered so, Information Technology (IT) is very customer-oriented. One of the most important functions and measures of success is how customer service is delivered from IT departments.

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Types of SaaS: A Comprehensive Guide Plus Categorized Examples

Types of SaaS

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Software as a Service (SaaS) has become a cornerstone for businesses of all sizes and industries. SaaS solutions offer flexibility, scalability, and cost-effectiveness, making them perfect for modern enterprises.

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Comprehensive Guide to XLAs: Experience Level Agreements and Their Importance

XLAs Experience Level Agreements

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In today's customer-centric world, businesses must prioritize delivering outstanding service experiences. Experience Level Agreements (XLAs) are a necessity for achieving this goal, as they help organizations move beyond traditional Service Level Agreements (SLAs) to meet user expectations.

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Internal Ticketing System: Definition, Top Features, Benefits, and How to Implement

Internal Ticketing System

Internal ticketing systems are an essential part of modern organizational and operational efficiency. IT Service Management (ITSM) teams and help desks often use an internal IT ticketing system to log support tickets. Employees ask for help or for more information, and support team members respond to these with answers or other assistance.

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Service Desk Automation: 15 Innovations Plus Best Practices and Challenges with Solutions

Service Desk Automation

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Streamlined and responsive IT Service Management (ITSM) has become a necessity for promoting business efficiency and enhancing user productivity and satisfaction. Service Desk Automation has taken center stage in enhancing the way organizations manage their IT support operations.

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Top 10 IT Help Desk Outsourcing Providers for 2024 Plus Outsourcing Benefits and Cautions

IT Help Desk Outsourcing

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IT help desk outsourcing has been around almost as long as there have been IT help desks.

IT help desks play a vital role in ensuring businesses' IT infrastructure, hardware, and software run as they should. Otherwise, businesses and organizations everywhere would run the risk of unexpected downtime, critical failures, cyberattacks, and more mundane but time-consuming headaches like being locked out of email inboxes and broken printers.

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5-Star Customer Service: Skills for Promoting Excellence in Every Interaction Plus Examples

5-Star Customer Service Skills

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Great customer service transcends basic needs — it transforms every interaction into a memorable and meaningful experience. Five-star customer service skills are essential for any business looking to stand out and retain customers in a competitive market.

These skills can be the difference maker, turning casual buyers into loyal patrons and building strong relationships along the way.

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23 Characteristics of Customer Service Excellence and Steps for How to Implement and Measure

Customer Service Excellence

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Excellence in customer service has become a key differentiator for organizations striving to attract and retain customers. Delivering exceptional support and satisfaction is no longer merely a goal but a necessity for sustainable success.

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24 Unique Challenges of Customer Service with Solutions for the Modern Technological Era

Challenges of Customer Service

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Customer service in the technology age has changed from simple interactions to multifaceted ones. Consumer expectations are different now and often more demanding. These bring many unique challenges to customer service teams, as they strive to represent their brand in the best way possible by providing the best service to customers.

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