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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

How Telehealth is Revolutionizing Patient Care in North America

How Telehealth is Revolutionizing Patient Care in North America

Photo Attribution: Stokkete/Shutterstock.com

Recent pandemics such as H1N1 and COVID-19 have crippled healthcare systems worldwide. Overflowing ICUs, a lack of personal protective equipment (PPE) and large, possibly asymptomatic crowds in hospital waiting rooms are just some problems experienced by healthcare organizations. Out of fear of the circumstances, people flock to doctors' offices and hospitals to rule out a worst-case-scenario. Though for those with mild symptoms or less urgent matters, is a trip to a hospital during an active pandemic worth the risk of infection? Are there more convenient ways to get the attention you need in 2020 and beyond? The answer is yes, and it comes in the form of telehealth.

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Is Your HIPAA Compliant Cloud Call Center Keeping Up?

Is Your HIPAA Compliant Cloud Call Center Keeping Up

Photo Attribution: Reenya/Shutterstock.com

Attention state and local healthcare agencies and hospitals:

Do you have a HIPAA compliant cloud call center that can scale with your high volumes?

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Is Your Hosting Service HIPAA Compliant?

Is Your Hosting Service HIPAA Compliant

Photo Attribution: Rainbow Black/Shutterstock.com

Hosting a website or service that adheres to HIPAA guidelines requires HIPAA compliant hosting. The Health Information Technology for Economic and Clinical Health Act (HITECH) was signed into law in 2009 and increases the scope of protections for individuals while increasing penalties against healthcare providers that do not implement a proper system to manage electronic health records. Simply put, HIPAA compliant web hosting involves technological safeguards that include methods of protecting, storing, disseminating and sharing electronic information across multiple platforms, servers, and devices.

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How to Ensure Your Website is HIPAA Compliant

How to Ensure Your Website is HIPAA Compliant

Photo Attribution: Artur Szczybylo/Shutterstock.com

In today's digital age, having a web presence is important in attracting potential patients to your health practice. Those operating within the healthcare industry must have HIPAA compliant websites to protect the information being collected from both current and future patients.

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4 Tips for Cybersecurity During Corona Virus Fears

4 Tips for Cybersecurity During Corona Virus Fears

Photo Attribution: Vector Doc/Shutterstock.com

By now the global economic impact of the COVID-19 virus, commonly known as the corona virus, has become apparent. While hand sanitizers may be enjoying 15 minutes of fame, many businesses are witnessing a huge decline in their bottom line. The travel industry alone has endured a loss of more than USD$10 billion in just the first quarter of 2020. In Canada, the gas prices are steeply declining within days.

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Giva is Ready to Serve You Through COVID-19

Let us first start by quoting some famous people: "This too shall pass".

Recently, we have seen a significant rise in confirmed cases of the Coronavirus, or COVID-19, across our country. At Giva, we take this situation very seriously and wanted to take a moment to address the actions being taken to protect our people and infrastructure to make sure that Giva can continue to provide services to you, our valued and loyal customers.

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How Will the End of Support for Windows 7 Affect Cybersecurity in the Healthcare Sector?

Affect of Windows 7 End of Support on Healthcare Cybersecurity

Photo Attribution: Adriano Castelli/Shutterstock.com

Windows 7 was released to manufacturing on July 22nd, 2009 and became officially available for widespread install on October 22nd of the same year. The release was intended to be an incremental upgrade to previous Microsoft Windows systems thanks to a redesigned taskbar that allowed an application to be "pinned", as well as new window management features. Although Microsoft ended mainstream support for Windows 7 in January 2015, they maintained extended support, which came to an end as of January 14th, 2020.

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New York's SHIELD Data Privacy Law - Does it Apply to You?

New York's SHIELD Data Privacy Law

Photo Attribution: Siberian Art/Shutterstock.com

On January 1, 2020, the New York SHIELD Act (Stop Hacks and Electronic Data Security Act), one of the harshest cybersecurity laws in the United States,went into effect. The purpose of this law is to further protect the private information of consumers beyond the scope of existing national laws and regulations.

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Top 4 Customer Service Trends to Look Out For in 2020

Top 4 Customer Service Trends to Look Out For in 2020

Photo Attribution: Julia's Art/Shutterstock.com

Customer service witnessed many significant changes throughout the year 2019 and the dynamic nature of customer expectations has kept businesses on their toes. Survey predictions made in 2013 said that by 2020 customer experience would overtake price and product as the key distinguishing factor in a brand. More recent surveys support this prediction. The following are some of the top expected trends for the year 2020:

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The Correlation Between Global Health Pandemics and Cybersecurity

The Correlation Between Global Health Pandemics and Cybersecurity

Photo Attribution: Corona Borealis Studio/Shutterstock.com

As the world holds its breath in the wake of the Wuhan Coronavirus, a potential worldwide health pandemic, health officials, in particular, are bracing themselves for several potential scenarios.

Health officials are tasked with finding the fastest and easiest method to limit the spread of the disease, while also keeping an eye on potential cyber threats.

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