Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Knowledge Base Creation Best Practices to Make Them Excellent

Building Knowledge Bases How to Make Them Excellent

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When customers have a positive experience with a brand, when customer service is responsive and helpful, that influences 90% of buying and retention decisions, according to HubSpot research. 

HubSpot also found that 62% want to use email to communicate with businesses, while 42% prefer Live Chat, and 36% are happy with contact forms. 

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IT Job Outlook Post Pandemic and Great Resignation

IT Job Outlook Post Pandemic Great Resignation

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In January of 2022, Giva published an article about the Great Resignation, and halfway through 2022, we wonder what's next? Is the Great Resignation still happening? Is it changing, and, more importantly for our audience, how is it or will it affect jobs in the IT industry?

Employees in every sector are unsettled in a post-COVID-19-pandemic world. When you factor in the rising risk of a recession, higher inflation, food and gas prices, and other global and local sources of unrest, it's no wonder people are looking to change careers.

It has become known as the Great Resignation, and it appears the Great Resignation is here to stay for some time.

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How to Measure Productivity in the Workplace with KPIs and Metrics

Measuring Employee Productivity KPIs & Metrics

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Productivity metrics are a great way to measure how well your employees perform at work — but are they reliable every time?

You want to ensure your employees are thriving in their roles, and the best way to make sure that happens is to check on your employees' productivity scores. You might receive different results depending on how your employees work, but measuring productivity is always an excellent idea.

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Mental Health, Addiction and Drug Rehab Marketing: Difficulties and 7 SEO Tips

Mental Health Addiction Drug Rehab Marking SEO

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Before the Affordable Care Act (ACA), addiction, drug and alcohol rehab, treatment, and recovery centers found patients through word of mouth. There weren't as many addiction-recovery practices, and marketing was more localized.

Patients were referred to treatment centers through those with professional relationships in the field – counselors, therapists, psychiatrists, hospitals, jails, the police, courts, and even churches.

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HIPAA and "Body" or "Patient Brokering": Balancing Lead Generation With Privacy Laws

Understanding Patient Body Brokering HIPAA Privacy Regulations

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Drugs destroy lives. America is in the middle of a drug addiction epidemic. Over 1 million people have died from overdoses in 20 years, since the US Centers for Disease Control and Prevention (CDC) started recording overdose deaths in 1999.

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Is Google Workspace HIPAA Compliant? Gmail, Meet, Drive & Other G Suite Apps

Is Google Workspace HIPAA Compliant

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Rising data breaches in healthcare have paved the way for compliance laws to keep patients' medical data secure. Thousands of healthcare providers in the US are now legally required to adhere to the Health Insurance Portability and Accountability Act (HIPAA). As a result, they need to use HIPAA-compliant technologies when corresponding with clients and patients online. 

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Advantages and Disadvantages of Cloud Computing in Healthcare

Advantages and Disadvantages of Cloud Computing in Healthcare

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In industries across the spectrum, cloud computing is far outpacing physical storage infrastructure. It may provide you a sense of security knowing your data is physically on-site, however, these systems often take up valuable space, are easily compromised (including physical theft), and cost a fortune to maintain. The cloud is a "new" technology that provides an efficient working model that is secure for any industry, especially those that house sensitive data like governments, financial institutions, and healthcare.

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Is LegitScript Certification Worth It for Telemental Health?

LegitScript Certification

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LegitScript certification is a way for mental health practitioners to establish and build trust with potential patients online. 

Potential patients and their loved ones are searching for mental health professionals online. If they are searching on social networks, such as Facebook, and using search engines, such as Google and Bing, licensed mental health practitioners need to be certified to advertise on these platforms.

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An Apology Letter or Script: Examples of How to Apologize to a Customer (Without Sounding Scripted)

Customer Apology Scripts

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Apologies are a necessary part of recovering from your mistakes. In the customer service industry, knowing how to deliver a meaningful apology is a crucial skill everyone should be willing to improve in themselves.

However, it takes more than saying "sorry" to make a change. Customers want fast, simple solutions to their problems. And when they can't solve it themselves, customer reps need the ability to tell them what to do instead of apologizing and asking them what they need.

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How to Open a Drug Rehab Center: 21 Things to Know

How to Start a Drug Rehab Center

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Drug rehab centers are big business, with over 15,00 facilities around the U.S. and 3.7 million people receiving treatment for drug and alcohol addiction. Many are filled to capacity, and many more are needed to meet the growing demand for rehab treatment.

Some of the most famous include the Hazelden Betty Ford Foundation, with 16 treatment centers nationwide. Drug and alcohol addiction can affect anyone; as much as society might not want to acknowledge it, this is a widespread nationwide epidemic.

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