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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

SaaS vs. Cloud Fully Explained: Differences, Benefits, Challenges and Future Trends

SaaS vs Cloud

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A lot of people use the terms "SaaS" (Software as a Service) and "cloud computing" interchangeably. However, there are differences between the two.

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16 Exceptional Benefits of Change Management and How to Implement Key Components

Benefits of Change Management

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Most businesses probably realize that change is constant. The question is then, how can these changes be planned for and guided through as smoothly as possible. Well-planned change management strategies can help lower the possibility of difficulties and help bring about streamlined transitions.

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30 Excellent Customer Service Values with Examples and Strategies for Developing Your Own

Customer Service Values

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At the center of outstanding customer service lie core values that guide interactions with customers and shape the overall service experience.

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Comprehensive Guide to IT Redundancy and Why It is Essential

IT Redundancy

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Most businesses today have become critically dependent on IT systems and their availability.

Without systems to provide redundancy and backups, IT downtime could prove very expensive. Large organizations can be looking at costs of up to $1-5 million per hour in the event of system-wide outages. This doesn't include potential penalties or legal fees in case of data breach or otherwise.

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Top 20 Customer Pain Points with Examples and Solutions

Customer Pain Points

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Discovering and addressing customer pain points is essential for any business aiming to excel in customer satisfaction and retention. These pain points include the difficulties and frustrations customers encounter when engaging with products or services. They can directly influence their overall experience and perception of a brand.

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CX Technology Fully Explained with 18 Innovative Examples

CX Technology

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Customer expectations continue to change as technology changes. They expect more from businesses. But businesses have the opportunity to meet those demands, and set themselves apart from competitors.

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16 Innovative Ways to Use Blockchain in Customer Service

Blockchain in Customer Service

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Technology is shaping customer experiences and brand loyalty. As businesses strive to meet changing consumer expectations, blockchain technology emerges as a powerful tool to support this.

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15 Cutting-Edge Ideas for Improving Customer Service in 2024

Ideas for Improving Customer Service

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The world of customer service is constantly evolving, especially given modern technology. With this comes changing consumer expectations. Then, innovation becomes paramount. In 2024, technology, data, and customer-centric strategies converge to shape how organizations approach customer service.

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The Complete Guide to Customer Service Knowledge Management

Customer Service Knowledge Management

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Customer Service Knowledge Management is essential to the smooth operation of any customer service, Customer Experience (CX), sales and account management teams.

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Automated Self-Service: Fully Explained and 31 Best-Practice Do's and Don'ts

Automated Self-Service

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Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Unlike traditional support models which rely heavily on human intervention, it uses the latest technologies and predefined workflows to enable users to resolve issues, access resources, and perform tasks autonomously.

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