Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

10 Best Outsourced Customer Service Providers for 2025

Outsourced Customer Service

Photo Attribution: eamesBot/Shutterstock.com

Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

[Read More]

50 Encouraging Customer Service Motivational Quotes

Customer Service Motivational Quotes

Photo Attribution: Devotion/Shutterstock.com

It's no secret that happy customers are the heart and soul of any business. With happy customers, you get a healthy business that can thrive and make a positive influence in its respective industry. Or, for you foodies out there, think of it this way: happy customers are the bread and the butter of fancy restaurants. They come first.

[Read More]

The 10 Most Important Customer Experience Statistics for 2025 with How To’s and Examples

Customer Experience Statistics

Photo Attribution: ivector/Shutterstock.com

With the tremendous amount of information available now online, it's easy to get lost in endless lists of Customer Experience (CX) statistics. While one might find lists of dozens — even hundreds — of statistics, it can be overwhelming to sift through them all to find the ones that truly matter to you.

[Read More]

17 IT Issues CIOs Are Facing in 2025

IT Issues

Photo Attribution: DesignPrax/Shutterstock.com

In 2025, Chief Information Officers, ITSM (IT Service Management) leaders, and cybersecurity chiefs will continue to face a growing range of challenges.

[Read More]

15 Cutting-Edge Ideas for Improving Customer Service in 2025

Ideas for Improving Customer Service

Photo Attribution: Creativa Images/Shutterstock.com

The world of customer service is constantly evolving, especially given modern technology. With this comes changing consumer expectations. Then, innovation becomes paramount. In 2024, technology, data, and customer-centric strategies converged to shape how organizations approach customer service.

[Read More]

10 ITSM Trends for 2025: Changes to Streamline Your IT Service Management

ITSM Trends

Photo Attribution: U.P.SD/Shutterstock.com

For 2025, IT Service Management (ITSM) is set to evolve significantly with technology-driven advancements.

We have already seen that Artificial Intelligence (AI) — such as ChatGPT — and similar tools have made an impact this year, and we expect that trend to continue in 2025.

[Read More]

20 Top Strategies for Proactive Customer Service Plus Examples

Proactive Customer Service

Photo Attribution: Gannvector/Shutterstock.com

With the speed of information, gone are the days where businesses can wait for problems to arise before addressing them. Proactive customer service shifts the focus from reacting to customer issues to anticipating and resolving them before they occur.

[Read More]

Complete Guide to ITSM Ticket Management Plus Workflows and Best Practices

Ticket Management

Photo Attribution: vladwel/Shutterstock.com

With technologies in every business now, Information Technology (IT) departments are tasked with providing support for those technologies. But with technologies come problems, and the reporting of those problems by users to IT usually come in the form of service requests, or "tickets".

[Read More]

AI in IT Fully Examined: Streamlining Operations with Practical Solutions and Benefits

AI in IT

Photo Attribution: Andrew Derr/Shutterstock.com

Artificial Intelligence (AI) is making a significant impact across various industries, and IT is no exception. From optimizing operations to enhancing service management, AI in IT is revolutionizing how organizations manage their technology infrastructures.

[Read More]

Contact Center Productivity: What It Is and 7 Ways to Improve It

Contact Center Productivity

Photo Attribution: 365daysStudios/Shutterstock.com

Contact centers (not to be confused with call centers) are the nucleus of a company's interactions with its customers. With the contact center, a company can answer customer questions, resolve product or service issues, and maintain customer relationships.

[Read More]

 

1   2   3   4   ...   20     Older Entries