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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 Important Ways a CRM Tool Will Improve Your Customer Relationships

3 Important Ways a CRM Tool Will Improve Your Customer Relationships

Photo Attribution: Andrey_Popov/Shutterstock.com

New technology has created fresh avenues in which companies and customers can interact. These interactions are an opportunity to improve on a concept of business that has been around for many years: companies need to have great customer relationships to survive. This relationship is perhaps the greatest single asset any company can have. Let's take a closer look at what that means in the world of business today.

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3 Simple Tips For Improving Your Cybersecurity Hygiene

3 Simple Tips For Improving Your Cybersecurity Hygiene

Photo Attribution: Axtem/Shutterstock.com

Nowadays, more than ever before, we are reminded to stay on top of our hygiene. Whether it is frequently washing our hands, sanitizing work stations, or keeping our distance from others, regular practice is key to preventing illness.

As we develop routines to keep ourselves physically clean, it is important to ensure that we also do not neglect the regular protocols that our technology demands. From computers to mobile phones and everything in-between, there are approximately 200 billion connected devices worldwide. These very devices are often home to our most sensitive data. Keeping these items safe from hackers, viruses, and malfunctions requires regular upkeep. With this in mind, we have a few important considerations for building out a new or stronger "immune" system for your cybersecurity hygiene plan.

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3 Helpful Tips on Balancing Cybersecurity and Innovation

3 Helpful Tips on Balancing Cybersecurity and Innovation

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In the past, the concept of cybersecurity and innovation complementing each other was considered odd. Today, it is not only normal, but expected from CIOs. However, the stereotype that digital transformations and other forms of innovation would increase the occurrence of security incidents continues to affect organizational development.

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Understand and Take Control of Your Risk Management in Healthcare Security

Understand and Take Control of Your Risk Management in Healthcare Security

Photo Attribution: FGC/Shutterstock.com

One of HIPAA's most crucial administrative safeguards is the implementation of "policies and procedures to prevent, detect, contain, and correct security violations." This particular safeguard requires a great focus on risk analysis and management, reducing risk, as well as implementing the necessary measures to keep vulnerabilities at a reasonable level.

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Improve Your Customer Service With These Top 5 Communication Tools

Verizon 2020 Data Breach Findings You Need to Know

Photo Attribution: venimo/Shutterstock.com

Customers at many businesses envision a smooth experience from beginning to end. When they have questions, concerns, or issues, they expect assistance to be easily accessible.

When considering a customer experience plan, having a contact number is important, but not the only tool that a company should deploy. We have a few recommendations when it comes to tools that businesses should consider implementing for better customer experiences.

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Verizon 2020 Data Breach Findings You Need to Know

Verizon 2020 Data Breach Findings You Need to Know

Photo Attribution: Preechar Bowonkitwanchai/Shutterstock.com

The Verizon enterprise has recently issued its 2020 Data Breach Investigations Report (DBIR). The report analyzes security compromises between November 1, 2018 and October 31, 2019. It investigates cyber attack tactics, parties responsible, commonalities, motivations and popular victims, as well as helps to recommend cybersecurity measures that organizations should be adopting. Here are several key conclusions drawn from the report.

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3 Important Ways to Protect Data in Your Telehealth Practice

3 Important Ways to Protect Data in Your Telehealth Practice

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Though aimed at being a convenient alternative, telehealth practices must do their best to replicate in-person visits. With that being said, all data being shared between patient and provider is done virtually, meaning that extra precautions should be taken to protect sensitive personal health information (PHI).

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Why It's Time Your Organization Invests in a SaaS-Based Cloud Solution

Why It's Time Your Organization Invests in a SaaS-Based Cloud Solution

Photo Attribution: Natali_ Mis/Shutterstock.com

For organizations of all sizes, physical equipment can present several challenges. From space constraints to the additional overhead of repairing and maintaining equipment, the liability this technology presents is no longer worth the additional strain it places on IT leaders and their budgets.

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How to be Compliant with HIPAA's Breach Notification Rule

How to be Compliant With HIPPA's Breach Notification Rule

Photo Attribution: TarikVision/Shutterstock.com

As data breaches become more frequent and complex, healthcare organizations are encouraged to become familiar with HIPAA's Breach Notification Rule.

What is the HIPAA Breach Notification Rule?

According to Health IT Security, the HIPAA Breach Notification Rule requires HIPAA covered entities to provide notification to individuals, regulators, and the media following a breach of protected health information (PHI).

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This is How Asset Management Can Play an Integral Role in Cybersecurity

This is How Asset Management Can Play an Integral Role in Cybersecurity

Photo Attribution: Artur Szczybylo/Shutterstock.com

When it comes to technology, an asset management system should be an important part of any IT professional's "toolbox", serving a wide variety of purposes. It can help an organization discover efficiencies in its technology lineup. It can help to regulate maintenance schedules and even help IT professionals uncover additional uses for certain devices.

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms