Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

10 Best Outsourced Customer Service Providers for 2024

Outsourced Customer Service

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Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

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Top 20 Tools of Communication: Business Success Today, Trends of Tomorrow

Verizon 2020 Data Breach Findings You Need to Know

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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What is IT Financial Management (ITFM): Best Practices and Tools

IT Financial Management

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When it comes to drafting up the yearly budget, IT organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There is always more money to be saved.

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The Essential Guide for the HIPAA Privacy Officer: Roles, Responsibilities, and Requirements

HIPAA Privacy Officer

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In the healthcare sector, the role of a HIPAA Privacy Officer has become increasingly pivotal. As organizations navigate the complexities of maintaining patient confidentiality and complying with the Health Insurance Portability and Accountability Act (HIPAA), the need for a dedicated professional to oversee this process is more important than ever.

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What is the HIPAA Omnibus Rule & Why It Is Important for Business Associates

HIPAA Omnibus Rule

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In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) governs how healthcare organizations and any associated companies or professionals handle patient data within that legislative framework.

Part of that is the HIPAA Omnibus Rule, which came into effect in 2013. This article discusses how organizations navigate and stay compliant with the HIPAA Omnibus Rule.

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What is Help Desk Software Used For: From Basics to Benefits

Help Desk Software Dashboard

In today's digital age, customer expectations are continually rising, demanding swift and efficient responses from businesses. Help desk software has emerged as a pivotal tool in addressing these demands. It offers high-level value by streamlining communications and enhancing customer experience. But what is help desk software truly designed for, and how can it benefit your business? In this article, we work to guide businesses in making the right choice in a world where every customer interaction counts.

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Help Desk vs Desktop Support: Comparing ITSM Delivery

Help Desk vs. Desktop Support

When it comes to technical support, there are two main options: Help Desk and Desktop Support. These can be in-house/on site or delivered remotely via third-party cloud-based software (SaaS) solutions. There is often some confusion over the use of the terms Help Desk and Desktop Support.

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What is a HIPAA Business Associate Agreement: Why Your Organization Needs a BAA

HIPAA Business Associate Agreement (BAA)

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One of the most important regulations in healthcare is the US Health Insurance Portability and Accountability Act (HIPAA). Within that are Business Associate Agreements (BAAs) between healthcare organizations and professionals and third-party suppliers, vendors, and non-medical professionals.

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Navigating HIPAA Compliant Email: A Comprehensive Guide for Businesses

HIPAA Compliant Email

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In today's digital healthcare landscape, employing HIPAA compliant email solutions is crucial for safeguarding patient data. Organizations, particularly healthcare providers and related businesses, must navigate secure electronic communication. This especially relates to Protected Health Information (PHI). The Health Insurance Portability and Accountability Act then needs to be understood well and adhered to closely.

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Giva's Ultimate 10-Step HIPAA Compliance Checklist (Free PDF)

HIPAA Compliance Checklist

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HIPAA compliance is a necessity and legal requirement for any business and organization in the US healthcare sector. Having a quick-reference HIPAA compliance checklist will save you time, money, and a lot of worry.

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