Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

26 Great Ways to Bring Friendly Customer Service

Friendly Customer Service

Photo Attribution: bpietroni/Shutterstock.com

A true differentiator in business today is friendly customer service. While answering questions and resolving problems, building genuine connections with customers through friendly interactions can result in brand loyalty and positive reviews. A warm greeting or personalized gesture of appreciation can enhance the overall experience and perception of a brand.

[Read More]

15 IT Issues CIOs Are Facing in 2024

IT Issues

Photo Attribution: DesignPrax/Shutterstock.com

In 2024, Chief Information Officers, ITSM (IT Service Management) leaders, and cybersecurity chiefs are facing a range of challenges unlike any other year.

[Read More]

Exploring the Future: Customer Service Industry Trends for 2024

Customer Service Industry Trends

Photo Attribution: DesignPrax/Shutterstock.com

Without question, we find ourselves at the heart of an ever-evolving era in the customer service industry. From the integration of cutting-edge AI to the personalization of customer experiences and the seamless connectivity of omnichannel support, these trends are fundamental in defining the future of customer engagement and service excellence.

[Read More]

14 Challenges in IT That Teams Are Facing in 2024

Challenges in IT

Photo Attribution: Na_Studio/Shutterstock.com

In 2024, IT Service Management teams are facing more challenges than ever. In this article, we review the top 14 challenges in IT that many leaders and CIOs are saying they're struggling with. We also suggest what can be done to resolve these issues.

[Read More]

Negative Words vs. Positive Words in Customer Service

Negative Words vs Positive Words in Customer Service

Photo Attribution: TA design/Shutterstock.com

The power of words is undeniable. Every customer service interaction, whether online, over the phone, or in person, has the potential to influence customer satisfaction. Understanding how language shapes the customer experience is key to positive interactions and resolving issues effectively.

[Read More]

"Fit for Use" Service Delivery Fully Explained

Fit for Use

Photo Attribution: FGC/Shutterstock.com

In IT service delivery and other customer service initiatives, the principle of "Fit for Use" goes beyond mere functionality. It helps to assure that provided solutions not only meet predefined objectives but also align seamlessly with the needs and expectations of end-users.

[Read More]

12 Top Techniques for Customer Service Problem Solving

Customer Service Problem Solving

Photo Attribution: ivector/Shutterstock.com

In the dynamic landscape of customer interactions, effective customer service problem solving is more than beneficial — it's a necessity. It's about recognizing that every conversation is an opportunity to transform a challenge into a solution. This approach leads to an enhanced customer experience, where every interaction is valued.

[Read More]

IT Organizational Charts: 11 Examples for Any Business

IT Organizational Charts

Photo Attribution: Iconic Bestiary/Shutterstock.com

Nearly every business now relies on technology, and technologies never run absolutely perfectly. Maintenance is always necessary, which can include repairs, upgrades, and security fixes. These requirements and tasks fall under the category of Information Technology (IT). And so, any organization needs to consider IT initiatives when planning their business strategies.

[Read More]

Understanding the Call Center Service Level: A Detailed Guide

Call Center Service Level

Photo Attribution: MaksEvs/Shutterstock.com

To understand a call center service level, think of fine-tuning a well-oiled machine. Every component, or metric, plays a vital role in ensuring the machine runs smoothly and efficiently. Just as a vehicle needs regular checks and balances, a call center requires constant monitoring and adjustment to maintain high service levels.

[Read More]

10 Benefits of an AI Knowledge Base and 8 Top Providers

AI Knowledge Base

Photo Attribution: ProStockStudio/Shutterstock.com

A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

[Read More]

 

Newer Entires     1   2   3   4   5   6   ...   20     Older Entries