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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Complete Guide to Customer Service Knowledge Management

Customer Service Knowledge Management

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Customer Service Knowledge Management is essential to the smooth operation of any customer service, Customer Experience (CX), sales and account management teams.

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Automated Self-Service: Fully Explained and 31 Best-Practice Do's and Don'ts

Automated Self-Service

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Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Unlike traditional support models which rely heavily on human intervention, it uses the latest technologies and predefined workflows to enable users to resolve issues, access resources, and perform tasks autonomously.

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Elevating Customer Experience with Personal Customer Service

Personal Customer Service

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With automation and mass communication dominating the business landscape, the art of personal customer service becomes an influential differentiator for companies seeking to build lasting relationships with their clientele. Gone are the days when generic, one-size-fits-all customer service strategies resonate. Today's consumers want recognition, understanding, and a sense of connection with the brands they choose to buy from.

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15 Top Call Center Outsourcing Companies for 2024

Call Center Outsourcing Companies

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Call center outsource companies are considered one of the most cost-effective ways to ensure an organization's customer service operations are delivered to high standards.

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26 Customer Service Body Language Do's and Don'ts for the Best Customer Interactions

Customer Service Body Language

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For customer service, communication extends far beyond mere words. While verbal interactions play a necessary role in addressing customer needs and concerns, it is often the nonverbal cues that leave a lasting impression.

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26 Great Ways to Bring Friendly Customer Service

Friendly Customer Service

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A true differentiator in business today is friendly customer service. While answering questions and resolving problems, building genuine connections with customers through friendly interactions can result in brand loyalty and positive reviews. A warm greeting or personalized gesture of appreciation can enhance the overall experience and perception of a brand.

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15 IT Issues CIOs Are Facing in 2024

IT Issues

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In 2024, Chief Information Officers, ITSM (IT Service Management) leaders, and cybersecurity chiefs are facing a range of challenges unlike any other year.

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Exploring the Future: Customer Service Industry Trends for 2024

Customer Service Industry Trends

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Without question, we find ourselves at the heart of an ever-evolving era in the customer service industry. From the integration of cutting-edge AI to the personalization of customer experiences and the seamless connectivity of omnichannel support, these trends are fundamental in defining the future of customer engagement and service excellence.

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14 Challenges in IT That Teams Are Facing in 2024

Challenges in IT

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In 2024, IT Service Management teams are facing more challenges than ever. In this article, we review the top 14 challenges in IT that many leaders and CIOs are saying they're struggling with. We also suggest what can be done to resolve these issues.

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Negative Words vs. Positive Words in Customer Service

Negative Words vs Positive Words in Customer Service

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The power of words is undeniable. Every customer service interaction, whether online, over the phone, or in person, has the potential to influence customer satisfaction. Understanding how language shapes the customer experience is key to positive interactions and resolving issues effectively.

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