Secure Help Desk, ITSM & Client Service Software for Law Firms
Protect Client Data & Streamline Legal IT with Giva's Secure Support Software
- Enhances service to attorneys & staff for quick, secure issue resolution
- Role-based access controls & audit trails
- Fast deployment with minimal training needed
There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use.
- Floyd Withrow, Chief Information Officer
- Floyd Withrow, Chief Information Officer
Which Solution Is Right for You?
What problems does Giva solve for law firms?
Streamlined IT Support and Service Management
Giva's user-friendly interface and robust features enable law firms to efficiently manage IT support requests and service delivery. With fast deployment, firms can quickly implement a highly customizable system, resulting in increased team productivity and a 56% boost in overall efficiency.
Enhanced Client Service and Satisfaction
With Giva, law firms can provide prompt and accurate responses to attorney/staff issues. This leads to improved satisfaction, with users reporting a 45% increase in customer satisfaction rates.
Improved Security and Compliance
High security is crucial for law firms handling sensitive client information and Giva offers HIPAA-compliance at no additional cost. Our stringent security and compliance standards help protect against data breaches and cyberattacks, ensuring client privacy and maintaining your firm's reputation.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
IT Service Desk Dashboard for Law Firms
Some of the chief concerns we hear from law firm CIOs and IT Managers is the lack of visibility to critical issues. Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Ticket Creation Made Simple
At Giva, we know law firms very well working with many of the top 100 over the last 27 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase attorney/staff satisfaction.
Ticket Creation Made Simple
At Giva, we know law firms very well working with many of the top 100 over the last 27 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase attorney/staff satisfaction.
Standard and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact attorneys.
Provide Your Clients with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use.
Floyd Withrow
Chief Information Officer
We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year.
Neil Ferguson
Chief Technology Officer
We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products.
William McDonald
CIO
Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet.
Dierk Eckart
Director of Information Technology
Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor.
Rated 4.9/5 by Verified Customers
Giva holds a 4.9 out of 5 rating from dozens of verified reviews on Software Advice, with customers in healthcare, banking, and government citing HIPAA-ready security, fast setup, and responsive US-based support.
Reviewers consistently point to how quickly teams get comfortable with Giva, training new users in as little as ten minutes and typically within an hour, with one bank going live in just two days. That ease of use tends to translate into lasting relationships, with customers reporting five, six, and even twelve years on the platform, repeat purchases from returning buyers, and, at one children's mental health provider, no unscheduled downtime in six years. Across Giva's full customer base, median customer tenure runs about 12.8 years.
Reviewers also consistently describe switching to Giva from major enterprise platforms including ServiceNow®, Zendesk®, Freshdesk®, Jira®, and BMC®, with one healthcare customer rating Giva "Superior to ServiceNow, Remedy, Freshdesk, Jira, and ZenDesk."
More recent reviews also praise the Giva Copilot, whose AI-generated ticket summaries with customer sentiment and suggested next steps are credited with boosting team productivity.
Simple Pricing
Professional
$69/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- Up to 10 agents
- Up to 1500 end users or customers
- 3 service desks*
- 3 email inboxes for converting emails into service requests
Enterprise
$89/Per Agent/Month License Cost
(USD, billed annually)
Start a Free Trial
No credit card - Free setup help
- No maximum number of agents
- Unlimited end users or customers
- Unlimited service desks*
- Unlimited email inboxes for converting emails into service requests
Plus
- Concurrent & Floating License Tokens available to reduce cost for less active agents and senior personnel.
For more information, see:
- Customer Success Manager
* What is a Service Desk?
Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.
All Plans Provide:
Unlimited Everything — AI Copilot, Storage & Expert Support
- Unlimited storage
- Unlimited usage of AI Copilot
- Unlimited routine technical support
- Unlimited set-up assistance with product experts
- Minimum of 5 licenses required
Enterprise-Grade Security & Compliance Built In
- Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry
- HIPAA & HITECH compliance
- Giva will sign your Business Associates Agreement (BAA) to ensure full compliance in your state(s)
- SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance
- Cyber Liability insurance policy
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
Start a Free Trial
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