HIPAA Compliant Mobile App
Optimized for high security & compliance in healthcare, banking, legal, state and local governments.
- Intuitive, easy-to-use
- Syncs across all your devices
- Quickly manage & stay in touch anytime and anywhere
- Delivers high customer satisfaction & convenience
- Completely browser based and HIPAA compliant
No Downloads Needed: Works in any browser with no downloads or updates from an app store:
- No storage space required
- Cross-platform compatibility-iOS & Android
- Automatic updates-no manual actions required
- Faster access anywhere-no downloads or installations
- No app store restrictions
Easy to Read Format
A wealth of color-coded information in an easy to read format tailored for a no compromise mobile experience.
My Open Tickets allows you to view:
- Customer Location
- Severity Level
- Red/Yellow/Green coded SLA Due Date to help prioritize
- Ticket Number
- Customer Name, with a link to more details
- VIP status designated with a star
- Subject, Status, Create Date, Tsunami event
Special alerts such as Tsunami events and important information can be displayed at the top, with a link to tap for more information.
Easy to Read Format
A wealth of color-coded information in an easy to read format tailored for a no compromise mobile experience.
My Open Tickets allows you to view:
- Customer Location
- Severity Level
- Red/Yellow/Green coded SLA Due Date to help prioritize
- Ticket Number
- Customer Name, with a link to more details
- VIP status designated with a star
- Subject, Status, Create Date, Tsunami event
Special alerts such as Tsunami events and important information can be displayed at the top, with a link to tap for more information.
Quick Access to Details
Summary view includes all the information needed to immediately service the customer. Drill down with just a tap to view customer location, phone number, more details, etc.
- Color-coded alerts are displayed at the top
- Quickly view each ticket with the up and down arrows
Ticket History
The ticket history tab is color coded.
- Public history notes
- Automated system notes indicating any changes to tickets
- Private history notes in red, which are not viewable by customers
Both public and private notes can be quickly added as well.
Ticket History
The ticket history tab is color coded.
- Public history notes
- Automated system notes indicating any changes to tickets
- Private history notes in red, which are not viewable by customers
Both public and private notes can be quickly added as well.
Parent/Child Tickets
View and manage parent/child tickets.
- Tickets requiring multiple independent tasks can be child tickets of the original parent ticket
- Child tickets are related to the parent ticket and used to help manage complex projects
Emergency Events
Giva Mobile tracks system-wide outages or any customer service issue that affects many people.
- Tsunami tickets track all of the affected customers by linking
- Related tickets are part of the Tsunami event and essentially one ticket: an update in a ticket is replicated to all tickets
Emergency Events
Giva Mobile tracks system-wide outages or any customer service issue that affects many people.
- Tsunami tickets track all of the affected customers by linking
- Related tickets are part of the Tsunami event and essentially one ticket: an update in a ticket is replicated to all tickets
Log Time Worked
Tracking time worked is often an important requirement, and Giva Mobile allows anybody to add and view time worked.
Which Solution Is Right for You?
Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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HIPAA compliance is required for us and Giva has it with any mobile device whether a phone or tablet. No app download or updates makes it convenient and very secure.
Vincent Colombini
IT Manager
We tested 15 different mobile apps since it was critical to our success with Giva. Theirs stands far and above all the others.
John Alford
Director of Customer Service
The Giva mobile app is very fast and works anywhere! We can view and edit all the case details.
Mike Bruce
Desktop Manager
The Giva AI-powered Copilot feature has proven invaluable for rewording and refining our communications across all departments in our organization.
Jay Orfetel
Service Desk Manager
We love Giva's mobile app as it helps my team keep on top of issues all the time.
Perry Angulo
Service Desk Manager
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
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