Tech Trends: Exploring the World of Innovation

Explore the forefront of innovation in "Tech Trends." Dive into curated articles dissecting the latest tech trends and their transformative impact on various industries. Whether you're an IT professional, tech enthusiast, or business owner, join us in staying abreast of the ever-evolving technology landscape within our comprehensive blog.

Internal Ticketing System: Definition, Top Features, Benefits, and How to Implement

Internal Ticketing System

Internal ticketing systems are an essential part of modern organizational and operational efficiency. IT Service Management (ITSM) teams and help desks often use an internal IT ticketing system to log support tickets. Employees ask for help or for more information, and support team members respond to these with answers or other assistance.

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Proactive IT Fully Explained: What It Is, Its Benefits, and 15 Top How To's

Proactive IT

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Many companies use some form of IT Service Management (ITSM), or have an IT department that is usually in-house or through a dedicated Managed Service Provider (MSP).

IT teams or MSPs can provide reactive or proactive IT support, or a mix of both.

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SaaS vs. Cloud Fully Explained: Differences, Benefits, Challenges and Future Trends

SaaS vs Cloud

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A lot of people use the terms "SaaS" (Software as a Service) and "cloud computing" interchangeably. However, there are differences between the two.

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Comprehensive Guide to IT Redundancy and Why It is Essential

IT Redundancy

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Most businesses today have become critically dependent on IT systems and their availability.

Without systems to provide redundancy and backups, IT downtime could prove very expensive. Large organizations can be looking at costs of up to $1-5 million per hour in the event of system-wide outages. This doesn't include potential penalties or legal fees in case of data breach or otherwise.

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10 Benefits of an AI Knowledge Base and 8 Top Providers

AI Knowledge Base

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A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

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AI Knowledge Management: What It Is and Comparing 9 Top Solutions

AI Knowledge Management

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Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses

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What is AI Ticketing and 10 of Its Benefits to Customer Support Businesses

AI Ticketing

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AI ticketing is a powerful way to leverage Software-as-a-Service (SaaS) tools that incorporate AI-powered chatbots and AI-based systems to handle customer queries, resolve problems, and find answers to questions customers have.

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Top 20 Tools of Communication: Business Success Today, Trends of Tomorrow

Verizon 2020 Data Breach Findings You Need to Know

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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Navigating HIPAA Compliant Email: A Comprehensive Guide for Businesses

HIPAA Compliant Email

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In today's digital healthcare landscape, employing HIPAA compliant email solutions is crucial for safeguarding patient data. Organizations, particularly healthcare providers and related businesses, must navigate secure electronic communication. This especially relates to Protected Health Information (PHI). The Health Insurance Portability and Accountability Act then needs to be understood well and adhered to closely.

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7 Ways to Use AI in Customer Service: Advantages for Contact Centers and Help Desks

AI in Customer Service

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The use of Artificial Intelligence in customer service is increasing more and more in continued efforts to provide an excellent customer experience. Contact centers and help desks are turning to Artificial Intelligence (AI) to improve efficiencies and delivery with customer service automation.

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