Why Giva is the Best Alternative to Ivanti® ITSM
Discover from Customers Why They Prefer Giva Over Ivanti
Why Giva Beats Ivanti
Giva offers a cloud-native ITSM platform that delivers rapid deployment, significantly improved productivity, strong cost savings, and zero downtime — all wrapped in an intuitive interface with 24/7 U.S.-based support — making it a modern, efficient alternative to Ivanti ITSM.
Top Reasons Customers Switch From Ivanti to Giva
- 50%–80% productivity boost: Organizations consistently see dramatic productivity gains using Giva's easy-to-use dashboards, reports, and custom forms.
- 60% better SLA compliance: Users experience substantial improvements in meeting service level agreements.
- 45% increase in call logging: Enhanced intuitiveness drives more comprehensive ticket capture .
- 30% lower total cost of ownership: Case studies show cost reductions of up to 30% in just the first year.
- Rapid, global deployment: Rolling out in days (e.g., six days globally) ensures fast time-to-value.
- Outstanding reporting & analytics: Real-time trend insights and easy pivoting saves hours weekly.
- U.S.-based white-glove support: Customers praise responsive, expert assistance and continuous innovation.
Giva vs. Ivanti ITSM Comparison
Giva is a cloud-native ITSM platform with rapid deployment, big productivity gains and zero downtime — a modern alternative to Ivanti ITSM.
| GivaRECOMMENDED | Ivanti ITSM | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing: $69 Professional / $89 Enterprise per agent/month. | •Complex licensing; customers cut first-year total cost of ownership ~30% with Giva (Lewis Roca). |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •412 security vulnerabilities/events on record for Ivanti Neurons for ITSM. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •3.6 / 5 ease of use; steep learning curve with time-intensive onboarding. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •3.9 / 5 customer support; mixed customer-support reviews. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Complex implementation — often requires professional services or advanced technical expertise; Giva rolled out globally in 6 days. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •3.7 / 5 functionality; one customer eliminated ~8 hours/week of reporting with Giva. |
Customer-reported results after switching to Giva from Ivanti ITSM
50–80% productivity gains~60% better SLA compliance~45% more calls logged30% lower first-year total cost of ownershipGlobal rollout in 6 daysProductive after 1 hour of training (Williams Lea)
Here's How Our Customers Say Giva is Better Than Ivanti ITSM
"Selecting Giva was an excellent choice for Santé Health Systems. Compared with Ivanti® ITSM Help Desk, Giva is more intuitive, easier and faster to customize, more functional, and has outstanding reports and dashboards."
- Juan Carlo Muro, IT Director, Santé Health Systems
When compared with ITSM Help Desk (formerly HEAT Software), Ivanti® competitor Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 50% increase in productivity by using Giva's integrated custom forms
- 40% increase in productivity of IT personnel traveling between 16 sites
"We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year."
- Neil Ferguson, Chief Technology Officer, Lewis Roca LLP
The Giva Service Management Suite provided Lewis Roca with a:
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 80% increase in information quality in reports/metrics/KPIs
- 70% increase in meeting service level agreements
- 80% easier to use knowledge base for trouble shooting
- 75% faster deployment as compared to other well-known IT service desks
- Three to four times faster to open service requests/create & approve knowledge articles
"Giva has proved an effective way to manage our clients' return on investment and increase productivity."
- Sharon Johnson, IT Director, Professional Services, Willams Lea
When compared with Ivanti® ITSM Help Desk (formerly FrontRange Solutions HEAT®), the Giva Service Management Suite provided Williams Lea with an Ivanti alternative:
- A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training
- Real-time reports that quickly measure service level metrics
- High ROI through process automation
- 100% uptime using Giva help desk software
- First-class continuous product enhancements
- First-class continuous product enhancements
"We carefully evaluated other products, but concluded that Giva HelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
- David Strumpf, Chief Technology Officer, Russell Reynolds Associates
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva Service Management Suite provided Russell Reynolds Associates with:
- A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
- Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
- Worldwide implementation in six days
- Tools to rapidly resolve problems at Level 1
- 100% uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option
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